Client Relationship Manager - Automotive (Information Technology)
Business Unit Description
Our Manufacturing, Logistics, Energy and Utilities (MLEU) Practice is focused on helping clients across industry segments concerned with the production and distribution of goods and energy. We serve clients in Automotive, Industrial Manufacturing, Process Manufacturing, Transportation & Logistics, Oil & Gas, Electric & Gas Utilities and Water Utilities with services and solutions across Digital Systems & Technology, Digital Operations, Digital Business and Consulting.
Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates & client experience.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futu