Lead Hospitality Specialist (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Hospitality position provides “White Glove” customer service and is responsible for taking care of all client meetings and events, and hospitality tasks at a client location.

RESPONSIBILITIES

• Provide hospitality or other services defined or outlined in EPIQ's service agreement with client
• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy
• Maintain a positive team-player mentality
• Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc
• Deliver on service commitments in a timely and accurate manner
• Invest proper effort and QC approach to deliver highest quality work and service
• Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
• Expected to uphold the Standards of Service and best practices developed by EPIQ
• Follow established guidelines and procedures for receiving, documenting, organizing and distributing client kitchen supplies.
• Ensure customers request to set-up meeting rooms in a timely matter in accordance to EPIQ's standards and instructions given by the client.
• Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests.
• Exhibit excellence in customer service and the ability to serve others.
• Provide immediate attention and acknowledgment to customers entering kitchen area in accordance with EPIQ's standard of operation.
• Perform walk through of various floors to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next meeting.
• Cleaning, dusting and other incidental tasks as assigned.
• Excellent customer service skills, good communication skills, ability to multi- task, do not mind cleaning up after others.
• Monitor and listen to customers to understand inquiries and requests in order to provide accurate and prompt assistance with meeting room set-up and clean up.

JOB REQUIREMENTS

• High School Diploma or GED
• Minimum of 1-year work experience, client service-oriented preferred
• Good customer service skills, including tact in handling complaints
• Good verbal and written communication skills
• Attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time
• Working knowledge of Microsoft, Outlook, Word, and Excel

Shift: 7:00am to 4:00pm

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.