Senior CRM Specialist (Project Management)

The Veeva Sr. CRM Specialist will serve as the technology business partner to Field Operations, Marketing, and Medical Affairs providing hands-on, technical and functional collaboration to support and improve the functioning and capabilities of Shionogi's Veeva Commercial platform, commercial reporting and commercial data warehouse. This position reports to Senior Manager, IT Sales Systems.

RESPONSIBILITIES 

• Work on Shionogi's Commercial platform, including Veeva platform (CRM, Align, Network, OpenData, PromoMats, MedComms), reporting platform, and Data Warehouse (DW) – administering and implementing requested changes.
• Work closely with Commercial teams to support sales campaigns, speaker programs, national sales meetings, Veeva reporting and other commercial initiatives.
• Manage the planning, implementation, configuration, and ongoing administration of Shionogi's Veeva CRM deployments, complete regular internal system audits, and preparation for upgrades.
• Prioritize, research, and respond to all Field Operations and Medical field-related questions.
• Provide ad hoc reporting for Field Operations.
• Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations.
• Track application changes with version control and ensure that release management is documented and saved.
• Leverage problem-solving skills to analyze, measure, and recommend solutions in the Veeva Commercial platform.
• Synthesize and communicate results through oral and written presentations.
• Work with internal and external partners to enhance and support the CRM platform and process.
• Create and maintain reports within Veeva CRM/MyInsights and Commercial Reporting platform.
• Open and manage Veeva Help Desk issues.
• Conduct analysis and documentation of existing business processes; recommend process improvements.
• Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.

MINIMUM JOB REQUIREMENTS 

Qualifications

• Bachelor's degree in Computer Science or related major.
• A minimum of three 3 years Veeva CRM configuration/administration experience in a multi-product, multi-team CRM org.
• 3+ years' experience with Veeva CRM, Veeva Network a plus.
• Veeva CRM Certified preferred
• Experience with operations and analytics in the Pharma/Biotech industry.

Competencies

• Effective communication skills with the ability to present analytical and operational content.
• Strong attention to detail.
• Well organized, adept at working independently professionally.
• Self-discipline for time-management.
• Work effectively across functions as a team player.
• Customer-focused approach to business responsibilities and commitment to timely project delivery.
• Excellent critical thinking and problem-solving skills

Other Requirements

• Must live a commutable distance to our US Corporate Headquarters in Florham Park, NJ. Office presence required at least 2-3 days per week.
• Proficiency in reporting and data analytics tools, e.g., SQL, Excel, or Tableau preferred.
• Experience loading and reporting with 3rd party pharmaceutical data preferred.
• Veeva Vault experience preferred.
• Tableau report creation and administration a plus.

ESSENTIAL PHYSICAL REQUIREMENTS 

• Ability to articulate clearly and conduct verbal presentations with large and small audiences.
• Ability to travel via automobile and/or airplane.
• Ability to view video display terminal images < 18” away from face for extended period of time – up to four (4) hours at a time.
• Ability to operate a computer keyboard and telephone.
• Ability to sit for extended periods of time – up to four (4) hours at a time.
• Ability to lift, tug, pull up to fifteen (15) pounds.

To be considered for this position, you must apply and meet the requirements of this opportunity. We look forward to reviewing your resume & qualifications.

DISCLAIMER 

The job description is not designed to cover or contain a comprehensive listing of requirements, duties or responsibilities that are required of the employee. Other requirements, duties and responsibilities may change or be assigned at any time with or without notice. 

You acknowledge and agree that information described herein may be disclosed to applicable regulatory authorities, alliance partners and/or third party service providers as necessary for Shionogi to fulfil its obligations under applicable laws, including but not limited to compliance with regulatory inspections and/or audits.

EEO 

Shionogi Inc. is an equal opportunity/affirmative action employer.

All qualified applicants will receive equal consideration for employment opportunities based on valid job requirements without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, marital status, national origin, age, ancestry, citizenship, disability, genetic information, status as a disabled veteran, a recently separated veteran, Active Duty Wartime or Campaign Badge Veterans, and Armed Forces Service Medal Veterans, or any other characteristic protected by applicable law.

It is the policy of Shionogi Inc. to undertake affirmative action in compliance with all federal, state, and local requirements to recruit a diverse pool of applicants and to ensure that our employment practices are, in fact, non-discriminatory.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Information Technology