Customer Care Agent (Transportation)
Jefferson Lines has been providing scheduled service bus transportation and a full range of group travel services for over a century. Often recognized as Market Leaders in our industry for providing the most affordable, convenient and reliable bus transportation option for many rural communities; our success is greatly due to our employees and their support in “The Jefferson Way,” which encourages good citizenship within our communities, demonstrating goodwill to others, and providing a safe and encouraging environment for all. At Jefferson Lines, you will experience a positive work environment with continuous opportunity to learn, grow, and succeed while actively participating in the service of hundreds of rural communities.
The Mason City Customer Care Agent will work closely with fellow Customer Care Agents and management to provide passengers with common questions and concerns. They will provide the #1 Bus Experience through consistent communication of policy, refunds, and travel information.
Successful candidates would be reliable, detail oriented, patient and concise, effectively problem solve, exhibit exceptional customer care abilities, and maintain a positive team-focused mentality.
Essential Duties and Responsibilities:
Hours and Travel:
This is a Part-Time 28 hour/week position with some evening and weekend hours required based on company demands.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb steps and crouch, balance, stoop, kneel and assist disabled passengers. Occasionally required to reach with hands or arms. May frequently lift or move up to 100 lbs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education and/or experience:
High school degree or equivalent with at least 1-2 years of customer service experience
Experience in transportation industry or call center is helpful but not required