NOC Associate Intern (Information Technology)

 WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is it's Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.

WHAT YOU'LL DO

As a Tier 1 NOC Associate Intern, you'll gain hands-on experience in a 24/7 Network Operations Center. You'll work alongside experienced technicians and engineers to support network monitoring, troubleshoot technical issues, and ensure smooth operations.

Major duties and responsibilities:

• Monitor network systems and respond to alerts in real time
• Process maintenance requests and determine dispatch needs
• Provide 1st and 2nd level phone support for NMS tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Manage and escalate tickets as needed, ensuring timely resolution
• Assist with outage coordination and customer communication
• Support configuration and troubleshooting of SageNet products and services
• Document actions and maintain accurate ticket records

Shift Requirements

We are excited to offer at least four intern positions with flexible working hours between 7 AM and 8 PM CT. We understand the importance of balancing work with academic commitments, so we are willing to accommodate your school schedule to ensure a productive and manageable experience. The final schedule will be solidified prior to the start date. Please note that initial training will be required Monday through Friday from 5 PM to 8 PM.

 WHO YOU ARE

To perform this role successfully, you must be eager to learn and demonstrate the ability to manage tasks effectively while working under the guidance of more experienced NOC technicians

Key Qualifications

• Currently enrolled in your first or second year at a technical school
• Monitor network systems and respond to alerts in real time
• Process maintenance requests and determine dispatch needs
• Provide 1st and 2nd level phone support for NMS tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Manage and escalate tickets as needed, ensuring timely resolution
• Assist with outage coordination and customer communication
• Support configuration and troubleshooting of SageNet products and services
• Document actions and maintain accurate ticket records

WHAT YOU'LL GAIN

• Real-world experience in network monitoring and technical support
• Mentorship from experienced NOC technicians and engineers
• Exposure to industry-standard tools and processes
• Development of technical and customer service skills in a 24/7 environment

WORK ENVIRONMENT

Enjoy the flexibility of our hybrid work model.  Our business casual working environment fosters collaboration and productivity. 

•  Business casual office with hybrid work flexibility post training
•  Collaborative, team-driven culture
•  Opportunities to take initiative and contribute to real projects

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods
• Frequent use of hands and fingers
• Prolonged computer use

CLASSIFICATION*: Non-exempt/Hourly
POSITION TYPE: Part-time/Internship
TRAVEL REQUIREMENTS: None
DIRECT REPORTS:  None
SAFETY SENSITIVE:  No

Ready to join a team that values trusted connections? Apply now!

 

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Technical Support