Dematic Corp.
Controls Engineer - Customer Service (Engineering)
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.
Job Family Responsibilities:
Participates in the resolution of design & performance issues of semi-complex systems that integrate hardware and software. Provides guidance and services to educate Customers and staff in the proper operation and maintenance of the material handling system.
Key Responsibilities:
Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Refers semi-complex, unusual problems to others. Identifies and resolves readily identifiable, clearly-defined problems.
Candidates must have the qualification below:
Education:
Typically BS/BA in related discipline or advanced degree. Certification may be required in some areas.
Knowledge and Experience:
Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments. Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Typically 5 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable
Direction of Others:
May provide general guidance or train lower level support staff.
Key Working Relationships:
Primarily intra-organizational contacts and some external contacts.