Network Operations Director (Information Technology)
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Position Overview:
- The selected candidate will be an integral member and key leader of our Provider Services and Operations (PS&O) team at Cigna. The role will report to the Senior Director of Network Operations in support of Medicare Advantage Provider Operations (MAPO) and Provider Loading, Onboarding, and credentialing (PLOC); both critical operations in support of growth, expansion, and Drive to 2025.
- Responsibilities will include: leading a small team within the operations; development and support of operational priorities and goals; connector within PS&O and other business units to ensure business challenges are prioritized, addressed and escalated appropriately; provide strategic guidance on operational imperatives; provide thought leadership to leadership and teams as it relates to translating future state vision into short, mid, and long term team efforts; Medicare Operations migration National SWAT lead with oversight of Market SWAT for migration to strategic directory & Cornerstone; translating legacy business operations & process to future state; creating and delivering scale via shared services lens; driving operational discipline via governance; managing, influencing & building key matrix partner relationships; developing business cases and/or supporting materials and insights in support of funding needs for operational improvements.
- As a senior leader within the operations, the role will require working closely with various partner organizations including multiple teams within PS&O, Market Leads, contracting teams, Operations Strategy & Enablement (quality, readiness, change management, eMOS, PMO, etc.), Workforce Management / Capacity Planning, various P&L partners, Finance, Technology, and external vendor partnerships.
RESPONSIBILITIES:
- Managing and leading changes within the operations by understanding impacts of large scale initiatives being driven by enterprise (e.g. Cornerstone, automation, shared services, etc.)
- Developing to-be operating model; translating current state operations & process
- Identifying & influencing partners on operational efficiency opportunities across people, process, and technology
- Translating performance against KPI's into operational requirements for improvement (e.g. capacity, financial, automation, etc.)
- Operationalize best practices in a shared services organization by driving consistent standards, governance and process adoption, leveraging consistent tools and establishing common ways of working
- Establishment of strong working relationships and develop a high level of credibility across the business, including other senior leaders, matrix partners, vendor partners
- Facilitate and coordinate identification and fulfilment of key deliverables / objectives to drive incremental progress towards Objectives & Key Results, program initiatives, departmental & enterprise goals
- Act as a connection point among business leadership & key program delivery leads by providing proactive identification of opportunities and issues that could impact the successful execution of commitments & offer viable alternative solutions
- Optimize core business processes, introduce innovative ideas, and foster operational excellence across the teams
- Proactively ideates, identifies, develops, and drives key strategic initiatives that deliver short/long term operational efficiencies and expense improvements
- Assessing, developing and implementing management best practices (strategies, tools, scorecards) for relatively newly defined team / organization – transitioning from legacy to future state
- Serving as key representative to designated internal / external stakeholders
- Initiating and maintaining effective channels of communication with matrix partners on operational performance, escalating and communicating impacts and associated remediation
- Inspires a collaborative culture, provides coaching, guidance, and career development support to team
Level of Leadership:
- Self-directed and capable of leading a small team of professionals, either as a direct manager or as a cross organizational team leader
- Maintains a positive working relationship with teammates and matrix partners.
- Continually strives to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs
- Demonstrated ability to drive results required.
- Able to influence in direct and matrix environment
- Focus Cigna's organizations and processes to be customer centric and high-performance
- Be a positive role model
KNOWLEDGE/COMPETENCIES:
- Bachelor's Degree or equivalent work experience required
- +5 years' experience in Medicare and/or Provider Operations
- +8 years' experience managing operations and/or large scale programs / projects
- Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
- Proven results of building and creating new structures through the use of creativity and innovation management
- Experience, ability and willingness to share knowledge and coach individuals with varying levels of experience
- Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards)
- Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and stay focused on goals while adapting to change
- Comfortable with raising questions, issues, ideas or suggestions to co-workers at all levels across all organizations
- Excellent communication skills - verbal and written and training, along with excellent presentation skills.
- Ability to work in a matrix environment
- Works well with larger groups from a wider range of organizations, as well as reporting out to senior executives
- Working knowledge of all Microsoft Office tools (including MS Project)
- Some travel may be required (25%)
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
