Epiq Systems, Inc.
Enterprise Tools Administrator (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Your future duties and responsibilities:
This is a Remote role.
Serve as a subject matter expert, possessing in-depth knowledge in BigFix.
Apply principles, methods, and knowledge of BigFix to specific task order requirements.
Provide administrator support on for the ServiceNow application
Work with customer teams, support current tasks and activities, and participate in technical meetings with customer's technical specialists.
Lead customer engineering teams.
Design, develop, analyze, troubleshoot and provide technical skills to team members as needed.
Provide Tier 2/3 support for incidents relating to security tools/solutions.
Continuously improve customers' security deployments and integrate new technologies and services.
Provide technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation, and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.
Participate as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.
Perform troubleshooting of failed patch installations, up to and including escalating to and working with the vendor to resolve the issue
Utilize Web Reports to pull ad hoc custom reports for different aspects of our systems
Install, configure, troubleshoot, patch, and manage BigFix on Windows
Support tickets relating to BigFix technical issues primarily and work other tickets as assigned
Develop and maintain Standard Operating Procedures for BigFix application and agents
Provide escalation support for technical support and assistance to junior administrators
Interfaces with vendors to ensure appropriate resolution for BigFix and general patching issues on Windows systems
Desired BigFix module experience
Experience writing fixlets in BigFix for package deployments
Experience creating forms and workflows for the ServiceNow application
Experience creating packages for windows updates to servers and PCs
Experience creating custom properties and Analysis in BigFix to use for reporting
Exceptional problem-solving skills
Familiar with security, best practices and methodologies
Strong communications, problem solving, leadership and analytical skills;
Able to assess and solve issues in a high-pressure environment.
Strong organizational skills; Must be able to multitask without sacrificing attention to details. #LI-KW1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.