At VibrantCare Rehab we deliver quality in all that we do. We treat each other with respect and promote a positive environment where people feel valued. We are honest and open in our relationships and straightforward in our communications. At VibrantCare we work together to achieve our company objectives. Job Summary: Works as an integral part of the area market team, which consists of the DOO, COD, MCO, BDM, AM and Center Managers, to effectively meet the needs of center staff as they serve their patients. Supports as many as 14 centers in all areas of office administration, including training, the orientation of front office personnel and scheduling. Assists and supports all operations of reimbursement between centers and the Central Billing Office (CBO). Rehabilitation Aide Management: Interview, hire, and leads training for all Rehab AidesUtilize validation checklist for Rehab Aide position to train, validate training and assess competencyAbility to evaluateperformance, implement Action Plans and coordinate with Center Manager (CM) to address deficiencies in timely fashionResponsible for Therapy Source and Rehab Toolkit TrainingTroubleshoot Aides issues and resolve through education ofstaffEnsure timely, accurate and compliant data entryCoordinate with CMs to manage Time Off Requests and ensure clinics are covered for those positions with the assistance of the AMCoordinate with CMs in the management of Aide personnel to meet daily staffing requirementsTrain and Monitor the Unscheduled and 1-2-3 Reports daily foreach centerTrain staff to build schedules, improve arrival rate, work the Reschedule Report, Cancels/No Shows Report and the Patient in Progress ReportTrain staff to ensure proper collection of copaysVerify all NP information is entered correctly in Referral Log and Therapy Source (TS)Tracking and Management of Arrival and Reschedule RatesPut systems in place to ensure POCs for Medicare Patients are sent to MDs timely and those POC are returned within the 7-day window.Train and hold Aides toCustomer Service Standards at VibrantCareSupport CBO to ensure closing clinical documentation notes on a daily basisResponsible for training the Accounts Payable and Petty Cash processAssist in customer complaint resolutions at centers and CBOTrain each clinic on proper ordering of suppliesCollaborate with CM and AM (or MCO/COD/DOO) to complete Annual Performance Reviews of AideEnsure market specific forms and standardization in chartsHold Aide Meetings/ Conference Calls Communication: Ability to communicate effectively with market leaders, clinic employees, CBO staff and corporate staffCapacity to resolve patient complaintsAttend, lead and execute market, CBO and/or clinical meetingsAbility to communicate the needs of each clinic on an individual basis effectivelyAct as a liaison between the CBO and the clinicsMonitor CBO requests for information Report Management Train staff on strategies to ensure visits are capture by managing Reschedule and Arrival Rates reports in each centerMeet referral log call and conversion rate goals to maximize new patientsDissect Unscheduled and 1-2-3 Reports and challenge staff appropriately to meet targetsEnsure co-pay collections is at 95% or higher in each centerManage Daily Visit Tracker (DVR) and Daily Operating Control (DOC) ReportsTrain staff on effective calls to doctors offices and meet Physician Call Project goals each weekPerforms quarterly AM audits Operations: Gatekeeper of payer information/local expert, completion of scheduling information and Referral LogCoordinate with CBO to accomplish timely, accurate and compliant data entryMeet Co-pay Collections targets at 95% collected at time of service or higherMaximize Net revenue by payer through education of staff Manage referring physician, NPI information in TSExpert in Referral Log databaseExpert in TS Scheduling, Clinic Administrative Systems Compliance: Assist CMs and CODs with the management of the Center Facts ManualAssist CMs and CODs prepare clinics for state surveyor by completing mock surveysKeep centers compliant with all document retention policies Additional Responsibilities: Assists with and facilitate sales, marketing, relationship building activitiesReviews daily schedules in TS and communicate to the centers regarding areas of improvement neededComplete Payroll bi-weekly if assigned to do soPerforms other duties or special assignments as assigned Required Skills, Education and/or Experience: Bachelors Degree in Management and/or Healthcare fieldsExperience in leading multiple teams in different geographical locations to achieve resultsOutstanding organizational and follow up skillsResults and teamwork orientedStrategic thinking and analysis abilitiesAbility to work well independently