Manager, Patient Services (Healthcare)

The Patient Services Manager oversees daily operations of patient registration, admissions, and scheduling across multiple CARTI locations, ensuring an efficient and patient-centered front-end revenue cycle. This role leads and develops a team, monitors KPIs, and drives continuous improvement while maintaining compliance with regulations. The manager is responsible for fostering a positive, professional work environment aligned with CARTI Mission and Values.
JOB SPECIFIC DUTIES AND RESPONSIBILITES:
Manages all aspects of the Patient Services department from check-in to check-out, including scheduling, patient flow, and point-of-service collections across multiple locations.Hires, trains, mentors, and evaluates team members. Conducts regular 1:1s, performance evaluations, and department meetings to foster professional growth and accountability.Coordinates staffing schedules to ensure adequate coverage for clinic and back-office operations, proactively filling gaps and promoting work-life balance.Monitors KPIs related to productivity, quality, and customer service standards. Conducts audits and implements corrective actions to ensure compliance with policies and workflows.Develops, implements, and updates department policies and procedures in line with organizational standards and regulatory requirements.Ensures accurate documentation of patient demographic, insurance, and financial information while maintaining compliance with HIPAA, state/federal regulations, and internal policies.Collaborates with clinical departments, billing, IT, and leadership to optimize workflow, resolve operational issues and support strategic initiatives.Responds to patient concerns and uses feedback to enhance patient satisfaction and service delivery. Supports initiatives aimed at improving patient flow and the overall care experience.Oversees the use and training of patient services software and tools. Leads policy development, process standardization, and compliance audits. Ensures all team members complete the required training and competencies.Models and reinforces CARTI values, professionalism, attendance, dress code, and service standards. Promotes a positive, efficient, and respectful team-oriented environment.Maintains current knowledge of HIPAA, federal and state healthcare regulations, payer requirements, and ensure departmental adherence.Prepares and presents departmental reports on performance, trends, and process improvements to leadership.Monitors inventory levels and communicates supply needs to appropriate leads or departments for timely replenishment.
OTHER JOB REQUIREMENTS:This position will require additional hours outside the normal 8:00 am to 5:00 pm, Monday through Friday work schedule and travel.

SUPERVISORY RESPONSIBILITY: PSS Team members across multiple CARTI locations and service lines.

EDUCATION, CERTIFICATION, LICENSURE, and REGISTRATION:
High School Diploma or equivalent required. Bachelors degree preferred.Valid Arkansas Drivers License.

EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES:
3 years of customer service experience required, healthcare preferred.2 years of leadership experience preferred.Extremely proficient in Microsoft Office products.Ability to work and lead others in a compassionate and professional manner.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

INTERPERSONAL SKILLS:
Must interact and communicate both verbally and in written form.Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.Maintains a positive attitude and close working relationship with their fellow leaders of Patient Services and all leadership across all departments.Must be able to remain professional in all communication and interactions with others, including in person, over the phone, and all written forms.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment described here are representative of those an employee encounters while performing the essential functions of this job.
This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.