Guest Services and Hospitality Specialist (Sales)
We have been in business for 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-three store locations across the United States. We are committed to serving our customers with quality jewelry that will be a memorable experience for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality and history. Its meaning only grows with time. We don't sell to a customer just once; we want to be their jeweler for life!
Ben Bridge Jeweler's store in Victoria Gardens is seeking a Guest Services and Hospitality Specialist to join our team!
Job Summary:
As a Guest Services and Hospitality Specialist, you will be the first point of contact for our guests, embodying the essence of our brand and ensuring an unforgettable experience from the moment they arrive. Your role will involve welcoming guests, providing personalized assistance between the client and the sales professional, and promoting a luxurious shopping environment that aligns with our brand values. If you can deliver an unparalleled shopping experience that embodies sophistication, elegance, and exceptional service, we are looking for you.
Primary Duties and Responsibilities:
- Greet and welcome guests warmly upon arrival, creating a positive and inviting atmosphere.
- Provide a personalized introduction to a sales professional.
- Deliver refreshments to guests, ensuring their comfort and satisfaction during their shopping experience.
- Manage and schedule appointments for guests, ensuring a seamless experience.
- Collaborate with sales associates to ensure seamless service and communication, enhancing the overall guest experience.
- Handle guest inquiries and concerns promptly and professionally, ensuring complete satisfaction.
- Assist with administrative tasks, including CRM management, to maintain accurate guest records and enhance service delivery.
- Restock merchandise and supplies as needed, ensuring the sales floor is well-presented and fully stocked.
- Place orders for supplies and maintain inventory levels to support daily operations.
- Participate in merchandising and display installation to create visually appealing and engaging presentations that reflect the brand's luxury standards.
- Support in organizing and coordinating special events, promotions, and other duties as assigned.
- Stay updated on industry trends and luxury goods to provide informed recommendations and insights.
Expected Work Schedule:
- Flexibility with schedule. Weekends/Holidays are a must
- Open to Full-Time
- Open to Part-Time with focus on Friday – Sunday work schedule
- Open to Part-Time with focus on weekday evening shifts from 4pm to close
Education and Experience:
- Minimum of High School Diploma or equivalent
- Minimum of 2+ years of experience in customer service role
Knowledge and Skills:
- Exceptional interpersonal and communication skills, with a strong focus on guest satisfaction.
- Ability to remain calm and composed in a fast-paced, high-pressure environment.
- Impeccable grooming and presentation, reflecting the luxury brand image.
- Strong attention to detail and ability to multitask effectively.
- Proficiency in CRM software and basic administrative tasks preferred (Salesforce/Proximity a plus)
- Knowledge of luxury brands and products is a plus.
- Strong organizational skills
- Knowledge with Microsoft applications preferred
Working Standards:
- Ability to lift up to 40 pounds
- Ability to bend, stoop, twist and stand for long periods of time
Range: $23.00 - $25.00 per hour
Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
The full or part-time schedule is designed to provide flex staffing during key events and peak selling times. As a full-time associate, you will be eligible for health and welfare benefits in addition to an annual bonus. Part-time associates are eligible for benefits, granted they hit the minmum if 20 hours a week on average. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, bereavement and jury duty. In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.
Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
