Stay Experience Ambassador - Hilton Omaha (Finance)
At Hilton Hotels & Resorts, it is all about the STAY. As a Stay Experience Ambassador you will lead and support the guest's Stay with the embodiment of the Hilton brand's personality as "The World's Iconic Host". This job description for the Stay Experience Ambassador at Hilton Hotels & Resorts outlines a role focused on enhancing guest experiences through active engagement and problem-solving. Here are some key points:
The majority of the Stay Experience Ambassador's daily shift will be stationed and walking in the hotel lobby fully engaging and monitoring guests in key guest service touch points (front drive, front desk, bell service, elevator landing, grab n go, hotel bar, hotel restaurant, and seating zones in the lobby). While the "why" of engagement is to follow Conrad Hilton's original vision "to fill the earth with the Light & Warmth of Hospitality", the SE Ambassador is positioned in all areas of the lobby (actively walking the lobby) to assist guests with their needs and "make it right before, during and after every stay". Resolving customer complaints is a core responsibility, and will work through all hotel department teams to lead all resolutions that are presented. The Stay Experience Ambassador will ensure each guest that they engage or connect with, achieves a friendly and reliable Stay at Hilton.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
