EMERGEORTHO, P.A.
Surgery Scheduler (Project Management)
High school diploma or equivalent
Clinical certification preferred
Qualifications and Experience:
At least one year of experience in a physician office, hospital, or equivalent setting required
Basic knowledge of medical terminology and anatomy
Knowledge of lab/diagnostic tests and associated paperwork
Working knowledge of managed care basics, and experience working with a managed care and Medicare population
Comfortable using email, interacting with Internet applications and other computer programs- including Microsoft Office
Knowledge of practice management and word processing software
Excellent communication skills in person, written correspondence, and over the phone
Excellent documentation skills
Responsibilities include, but are not limited to, the following:
Schedules/reschedules pre-operative and post-operative appointments and surgeries with physician for new and established patients using current physician protocols
Prioritizes patient need based on collected information obtained through patient interview
Contact patient insurance provider to obtain authorization and confirm eligibility status for the surgery and verify patient's insurance coverage to include deductibles, out of pocket maximums, etc
Using information obtained from insurance provider, calculates patient's payment amount to be paid to EmergeOrtho prior to surgery
Coordinate and post surgery with outside facilities, to include equipment needed, to obtain case number once authorization/eligibility have been verified
Once surgery is confirmed, posts surgery schedule to physician outlook calendar and Centricity
May need to obtain medical clearances, cardiac clearances, etc according to patient's co-morbidity according to established protocols
Instructs/directs patients in a timely manner according to established policies and protocols related to specific surgeries and acts as ongoing resource for patient and staff questions
Keeps an open line of professional communication with physician team regarding patient needs
Maintains a pleasant and cooperative demeanor while performing all duties
Ensures documentation in medical record accurately reflects communication and patient's plan of care
Performs patient education when appropriate including oral and written education related to diagnosis, procedures, and/or medications
Make changes in provider schedules as directed by physician or management
Provides feedback for development and updating of written policies, procedures and protocols in conjunction with the Clinical Manager
Assists with orientation for new staff and on-going training for department staff as directed by Clinical Manager and Team Lead