Gartner, Inc
Sr. Director Analyst, Customer Service Operations - FLEXIBLE LOCATION (Finance)
We're looking for a Customer Service Operations Analyst to help Customer Service leaders efficiently plan and deploy their limited resources - budget, technology investments, staff, time - to deliver high quality service and support to customers and clients. The Gartner Service Practice, with the recent acquisition of CEB, is synonymous with frame-breaking research in the customer service and support domain, including the original research and publication of The Effortless Experience, rich history of paradigm-shifting insights. The team works with more than 500+ client organizations, spanning every major industry vertical, across the world. Our research helps clients address their unique challenges by relying on original primary research, benchmarks, insights and analysis delivered through an advisory model.
If you've spent your career leading and studying customer operations and process improvement and want to share your expertise with senior executives grappling with tough operations decisions and challenges, advise hundreds of clients (not consult for a single company), research and teach best practices and cutting edge trends, get excited about improving customer service quality and efficiency, and have extensive experience in customer service operations, then this is the role for you.
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Job Requirements
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Job Requisition ID:29439
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