S&D - Colleen Denston
Senior Onboarding / Implementation Manager (Project Management)
Primary contact for all levels of communication with new clients during post-sale onboarding process.
Utilize project management skills to identify process improvement initiatives, defects, contract issues, pricing issues, IT issues
Primary liaison to ensure compliance and progress for all functional groups (ops, sales, account management, IT, accounting)
Create and maintain project plans and other documentation to assist clients with onboarding
Work closely with Account Management Team during onboarding and culminating in a successful handoff when the implementation has been completed
Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating weekly meetings
Openly communicate client's satisfaction; identifying and mitigating risk .
Deploy established implementation methodologies for a wide range of clients varying in size and markets.
Help recognize inefficiencies and leverage industry best practices to rapidly improve implementation efficiency and quality.
Work to mitigate client risks and internal risks through comprehensive understanding of all downstream impacts of project components and through creative problem solving when necessary.
Other Information
Full time position
45-hour work week (Monday - Friday only)
Health, dental and supplementary insurance available after 60-day probationary period
401K enrollment with company match. Available after one year anniversary
Salary Exempt Status
Commercial Lease Services, Ltd serves as PEO
Company Information
ODW LTS is a third party logistics company with a focus on supply chain and transportation management. Our client base is diverse while our service offerings are broad and expanding. We work in partnership with ODW Logistics Inc., a privately held warehousing and fulfillment company with 5 million square feet of warehouse space throughout the United States. We are looking to strategically grow through addition of talented, engaging, energetic, analytical and aggressive individuals.
Since inception in 2009, LTS has been an extremely successful operation:
2013 Inc 500, 2014, 2015, 2016 & 2017 Inc 5000
2012 Fast 55 Category Winner of the $10M-$50M category of the Cincinnati Business Courier's "Fast 55" Award
2012, 2013, 2014, 2015, 2016 & 2017 Fast 55 Company
NASTC's "Best Broker Award"
2012, 2013, 2014, 2016 Finalist & 2015 Winner for Cincinnati's "Best Places to Work"
2017 Cincinnati Enquirer's Top Places to Work
Our core competency and differentiator within the industry is offering visibility within the supply chain through customizable technology and high levels of electronic and interpersonal communication. In an outsourced supply chain environment, it is the people that are the asset to the best companies. At ODW, we take every measure to make sure that we train and encourage continuous improvement that will help raise the level of service to the customer.
We attribute our success largely to our ethics and values that we hold as a company:
Trust
We do what we say we will
We are clear, direct and honest
We seek to understand and be understood
Team
We work hard towards a common goal
We desire to make everyone successful
We treat others as we want to be treated
Opportunity
We believe all people have significance and potential
We understand work and life are integrated and we value both
We strive to make an impact in the world around us