Equifax, Inc.
Breach Operations Lead - Consumer Care (Engineering)
The Breach Operations Lead - Consumer Care is responsible for the overall performance and effectiveness of breach business processes and services offered by Consumer Care. This position will project manage ops readiness for unique breach events and clients, lead collaboration across internal teams (Operations, IT, Marketing, Security, Legal, Compliance, Reporting, etc), and author/ maintain associated policies and service scorecards as the subject matter expert (SME). Most importantly, the Operations Manager is the primary champion of a low effort, high satisfaction customer experience that is aligned with the strategic direction of the business.
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