Federal Reserve Bank (FRB)
Technical Customer Service Representative I/II/III (Finance)
Join the Customer Contact Center (CCC) as a Technical Customer Service Representative! Provides first-line response to a high volume of incoming calls from customers using Federal Reserve products and services. Utilizes technical skills to quickly and accurately identify and assess customer needs and take appropriate action to resolve the issue on the call. Identifies and troubleshoots routine technical issues with multiple electronic access platforms including software and hardware issues.
Primary responsibilities include: