Sr Collections Manager (Finance)

This position is intended to convey to the new, independent company, to be named Solstice Advanced Materials when the separation occurs. This is expected to occur in late 2025 or early 2026.

At Advanced Materials, we are committed to offering the highest value-add specialty solutions in the advanced materials sector. Our goal is to solve our customers' most complex challenges through a robust and innovative product portfolio and by doing so, deliver exceptional value to our stakeholders.

We have identified actionable strategies to grow by expanding into new products and markets and through strategic acquisitions, while keeping our top operating margins.

Joining our team means becoming part of an organization which leverages its long-standing reputation to capture growth trends by investing in innovation and manufacturing enhancements and maintaining deep customer relationships.

We foster a collaborative and inclusive work environment that values contributions and supports professional development. With a focus on innovation and sustainability, the team is dedicated to delivering value and making a meaningful impact in advancing our customers' success. Let's make that impact together.

The Sr Collections Manager/Order to Cash be reporting to the Solstice Advance Materials Customer Experience (CX) Sr. Director. This will play a pivotal role in optimizing and managing the end-to-end OTC process to ensure efficiency, accuracy, and customer satisfaction. This strategic leadership position requires a seasoned professional with a proven track record in order management, invoicing, credit management, disputes and collections. The role will lead the effective and efficient delivery of Collections and Disputes end-to-end processes and act as a critical CX leadership partner to Integrated Supply Chain (ISC) focused on aligning CX and ISC goals to drive strategic and operational success. The successful candidate will be responsible for driving process improvements, fostering cross-functional collaboration, and ensuring the OTC team meets and exceeds performance metrics .

Key Deliverables

• Contribute to defining OTC Strategy for Solstice Advance Materials, collaborate with X Functions and Key Top stakeholders
• Lead Global team of >15+members across North America, Asia, LatAm, and EMEA regions to achieve "Best in Class" performance by executing the following and meeting annual business objectives
• Define and deliver the OTC End to End Plan, ensure that Transformation and Prevention programs are designed to work for enabling Efficient and Effective Collections, Prevent Disputes and impact Working Capital for ESS
• Unify the Solstice Advance Materials OTC teams through the development and implementation of standard policies, procedures, and processes.
• Drive Continuous improvement of OTC across the Solstice Advance Materials LOBs
• Create ownership Culture by driving upstream and downstream impact, be a point of contact and escalation as well in working with Cross Functions
• Create and influence great Customer Experience through driving First Pass Yield for OTC, keep the Collections, Disputes, Unapplied Cash and Billing KPIs per AOP and Solstice Advance Materials Goals.
• Champion the OTC employee and leadership engagement plans across ESS. Develop and communicate OTC change initiatives, knowledge sharing and serving as a change agent with ESS employees.
• Create a world class customer experience and organization through the adoption of our key digital platforms and through superior data analytics and reporting.

As a Senior Manager Collections at Honeywell, you will lead a team to oversee the collections function, set targets, develop policies, analyze performance, resolve customer disputes, and implement process improvements to optimize cash flow and enhance team effectiveness while fostering a diverse and inclusive culture.Must have:

• Strong analytical / problem solving skills
• Ability to motivate and energize others, to think analytically and critically
• Strong computer & associated software skills, such as: MS Office & SAP - FSCM
• Ability to handle multiple projects simultaneously in a fast-paced environment.
• Must have excellent communication skills with ability to liaise between operations and internal/external customers.
• Strategic and forward thinking with the ability to drive execution to deliver results.
• Strong collaboration and relationship management knowledge, skills and abilities to establish creditability and confidence with customers and employees.
• Ability to interact with and present to all levels of the organization to drive alignment to strategy & decision making (Controller, VP levels), and direct execution through their teams (Director, Manager, Analyst levels).
• Demonstrated ability to lead and motivate people/teams in a matrix and global environment from diverse cultures & backgrounds towards a common vision and achieve superior operational results.
• Must be able to plan and execute work that contributes to business results through an understanding of the vision, mission, and strategic priorities of the organization.
• Experience working with matrixed and a cross functional organization.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Supply Chain, Finance, Accounting, or related field required.
• 7+ years of experience working within Customer Service or Order to Cash business processes. involving transformational initiatives and processes across multiple functions and geographies.
• Extensive knowledge of industry best practices across the Sales Order to Cash areas and broad knowledge of financial management.
• Knowledge of Manufacturing processes, inventory management, warehouse, and distribution.
• Ability to develop strategy and translate into actionable plans & drive change through influence

Key Responsibilities

Strategic Leadership:

• Develop and execute the strategic vision for the Order to Cash function, aligning with overall business objectives.
• Collaborate with executive leadership to drive OTC initiatives that contribute to revenue growth and customer satisfaction.
• Provides input to, and operates within, operational budget & quarterly forecasts

Process Optimization:

• Analyze and streamline end-to-end OTC processes to enhance efficiency and reduce order-to-cash cycle times.
• Implement best practices to ensure accuracy in order processing, billing, and collections.
• Lead the challenge of internal thinking with a view towards ensuring continuous improvement of Collections and Disputes processes and their implementation
• Optimize end to end processes to drive process efficiency (in part through automation); identify & implement new services opportunities.
• Conceive and implement a self-audit process to proactively identify improvement opportunities which improve process value, increase compliance and reduce costs

Cross-Functional Collaboration:

• Work closely with Sales, Customer Service, Finance, and other relevant departments to foster a collaborative and seamless order-to-cash process.
• Serve as the lead focal point for collaboration with ISC across the Customer Service, Collections, and Disputes domains
• Establish and maintain strong communication channels to address and resolve issues in a timely manner.

Performance Management:

• Define and monitor key performance indicators (KPIs) to measure the success of the OTC function.
• Implement performance improvement initiatives to achieve and exceed established metrics.
• Establish & deliver key performance indicator criteria and metrics, achieve service targets and communicate performance to key business stakeholders.
• Responsible for identifying service delivery issues and formulating remediation plan to address persistent issues.
• Ensure compliance with Sarbanes Oxley and other regulatory and process requirements
• Establish a robust feedback, corrective actions and communications process

Credit Management & Collections:

• Oversee credit risk assessment and establish credit limits to minimize financial exposure.
• Collaborate with Finance to manage credit and collections policies and procedures.
• Ensures consistent application of accounting policies, standards, and internal controls for transactions & account reconciliations within the Collections and Disputes team
• Governs global process and design standards; identify and escalate (if necessary) process deviations that are not driven by local, regulatory considerations

Technology Integration:

• Evaluate, recommend, and implement OTC technology solutions to enhance automation and efficiency.
• Stay abreast of industry trends and emerging technologies to maintain a competitive advantage.

People Management