Capitol Federal Savings Bank
Branch Manager (Project Management)
Responsible for the directing and administering the operational efforts of a single branch operation. Trains, directs, and supervises branch staff. Assists customers with all types of Retail and Lending transactions as directed by the Bank. Ensures established policies and procedures are followed.
Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, and assuring compliance with organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
Assists customers with opening and maintenance of all types of Retail accounts as defined by the Bank. Acts as a Consumer and First Mortgage Loan officer as defined by the Bank. Must be able to obtain and maintain current registration through the National Mortgage Licensing System and Registry. Troubleshoots and resolves internal and external inquiries and complaints ensuring that customer's requests and questions are promptly resolved. Ensures customers are informed of Company services and policies. Provides details and explains options to customers regarding their financial needs and services requested.
Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems. Oversees daily quality control review of all branch business.
Assures that staff complies with regulatory requirements, bank policies and procedures.
Prepare and review month-end management reports which apprise executive management of the status of branch activities.
Closely monitor industry trends in lending and deposit operations in the branch's market area to feed research and development activities and assure that the company's products, services and processes are remaining competitive. Manages and oversees expenses. Pursues cost-saving measures.
Perform other duties as assigned.
Must comply with current applicable laws, regulations and bank policies and procedures.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Is responsible for maintaining office building, grounds, equipment and fixtures. Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Oversees the opening and closing of the building in accordance with established security procedures. tests security equipment quarterly. manages and oversees building expenses. Pursues cost-saving measures whenever appropriate.
Participate in proactive team efforts to achieve departmental and company goals.
Must be capable of regular, reliable and timely attendance.
Experience
One to three years of similar or related experience, including preparatory experience. Previous supervisory or managerial experience preferred.
Education/Certifications/Licenses
A high school degree or equivalent. Bachelor's degree from an accredited 4 year college or university preferred.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Acknowledgement
Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.
Capitol Federal Savings Bank is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.