WESLEYAN HOMES, INC
RECEPTIONIST/FT and PRN (Finance)
Sits, stands, bends and walks intermittently during the workday
Push and pull carts and wheelchairs
Ability to lift moderate weight
Some weekends and holidays may be required
AREA OF RESPONSIBILITY:
Smooth operation of receptionist's duties in a professional manner following established policies and procedures
ESSENTIAL FUNCTION / DUTIES:
Provide all residents, guests and visitors exceptional customer service in person and via telephone. Learn and know residents by name.
Assist with providing information about The Wesleyan to visitors and inquiries over the phone. Direct visitors to appropriate apartment or resident apartment.
Answer phones, give information to callers, take messages and transfer calls to appropriate staff.
Mail newsletters, promotional materials and other information.
Respond to emergency calls from residents and notify the appropriate persons or agencies as needed.
Responsible for the mail meter, stamps, making copies and other office duty tasks.
Ensure cleanliness of front reception areas and lobby. Ensure the front desk has current organization literature.
Handle business center requests such as photocopying, faxing, and scanning for residents.
Coordinate package pick up and/or delivery to residents.
Process and sort incoming business mail.
Arrange wake up calls, dry cleaning, additional housekeeping and other services as requested by residents.
Assist residents with concierge requests such as restaurant reservations, MapQuest or Google Maps directions, internet research, etc.
Perform clerical duties for other staff as assigned.
Display announcements, menus, activities, etc on TouchTown if applicable.
Assist marketing department with arranging tours.
Update and assemble marketing packets for inquiries.
Take reservations for Activities Department (special events, excursion, classes, etc). Assist in arranging for transportation.
Receive and enter maintenance work order requests in a timely manner.
Guest Room check in/out
Mail run for organization as needed
Residents lodging maintenance issues to Front Desk
Front desk officer will call the Preventive Maintenance Suppliers and register the complaint with them in parallel to register the name in TELS if applicable.
Front desk officer will register the matter in TELS with a note in the remarks section with the action already made (reference any call made to PM supplier).
Additional duties for Evening include but not limited to:
1. Walk the building at designated times during shift to lock doors, turn off lights,
2. Check the kitchen to ensure safety.
3. Check hallways and stairwells as a wellness check to make sure there are not any residents who have fallen.
4. Movie night-set up movie, make popcorn, and hand out drinks.
5. Salon appointment next day reminders calls.
6. Flyer distribution-placing correspondence in the resident cubbies.