Job Purpose: Under the supervision of the Program Manager, the Intake Specialist greets current, new, or prospective clients, asks a series of questions for the purpose of compiling data and program enrollment. The Intake Specialist plays a key role in meeting or exceeding program objectives, by performing various administrative duties.
Essential Duties: · Responsible for obtaining pertinent information from new clients by asking them to complete applications, surveys or respond to interview questions professionally with dignity and respect. · Processes paperwork for new clients efficiently and in accordance with protocols. · Answers and screens inquiry calls and emails from prospective clients. · Responsible for data entry into designated system (HTF and/or Cap60) and all documents filed. · Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues. · Provide all clients with confidentiality. · Performs follow-up calls to applicants for information sessions, enrollment, orientation and testing with excellent customer service. · Responsible for records management, creating permanent files, auditing and maintaining files, which include supporting documentation for program approval and other vital documents. · Ensuring applications are completely filled out and legible. · Assist with the coordination of presentations, on-site recruitments events, career path sessions and special employment events. · Performs special projects and other related duties as assigned.