Ascend Learning, Inc.
Technical Support Specialist (Information Technology)
Ascend Learning; LLC (www.ascendlearning.com) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Ascend employs more than 1,200 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Walnut Creek, California, Ann Arbor, Michigan, New York, and the U.K.
Job Overview
Ascend Learning is seeking a passionate Tech Support Specialist in our Leawood, Kansas office. This position requires a bright, customer service oriented individual looking to make an immediate impact on our dynamic and quickly growing business. The Tech Support Specialist contributes to answering technical calls from internal and external customers, opening tickets for all issues and customer interactions, and responding to emails and customer chats in a timely fashion. This position also provides strategic cross-functional support and works with the Incident Management team to identify and remediate both internal and external website issues.
Responsibilities & Duties
Required Skills
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.