Brand Associate - Charlotte Douglas International Airport (Creative Design)

Position Description Summary:

The Brands Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment. The Brands Associate takes pride in the Brand, is passionate about product and delivering a positive shopping experience in a service focused, well-maintained and friendly environment.

As we are essential employees for the Charlotte Douglas International Airport, Paradies Lagardere ensures your health and safety with daily health screening prior to each shift, supplying each associate with their daily PPE (Personal Protective Equipment) and furnishes cleaning supplies and check-lists.

The Charlotte Douglas International Airport staff has been busy working with our partners, building and executing plans to ensure a safe and healthy passenger experience for customers and employees when they are ready to fly again. Many safety enhancements have already been implemented, including plastic screens at various locations such as our service counters and parking toll plaza cashier areas. We have placed CDC guideline messaging throughout the terminal for employees and customers to see and follow. Additional hand sanitizing stations have been added that everyone can access. Housekeeping and Airport staff vigilantly continue to clean the terminal regularly each day and conduct nightly deep cleanings at the terminal. Facial coverings will be distributed to all aviation department employees, per CDC recommendations.

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POSITION REQUIREMENTS:

• Willing to learn selling expectations in a fast paced, service-oriented retail setting
• Ability to Greet, Sell and Thank the customer
• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analysis and product recommendations
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements

Charlotte Douglas International Airport (CLT)

• 5501 Josh Birmingham Parkway, Charlotte, NC 28208

As an Employee of Paradies, you will enjoy these many benefits:

• Full-time & Part-time positions
• Competitive pay
• Health Care
• Vacation Time
• Free Uniforms
• Advancement opportunities
• 50% Discount in News and Gift Stores
• Free Parking
• Free Shuttle Service

Job Types: Full-time, Part-time

DUTIES AND RESPONSIBILITIES:

• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escalate as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures
• Successfully show consistent performance on quarterly selling observations

 

POSITION QUALIFICATIONS:

• Passion for and knowledge of the Brand and product category
• Demonstrated selling experience in a service oriented retail setting. Preference towards the store's products
• Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines.
• Demonstrated ability to promote product, influence customers and work with a team in a fast service environment
• Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services.
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Strong sense of personal pride
• Self-starter able to prioritize and handle various tasks simultaneously
• Capable of working in a team environment and committed to driving sales results
• Ability to adapt to changing priorities and unexpected situations
• Ability and willingness to accept and provide feedback
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays

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