Ascend Learning, Inc.
Senior Client Service Consultant (Personal Services)
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
MedHub (medhub.com), a division of Ascend Learning, is the leading provider of health care education management solutions for graduate and undergraduate medical education, and advanced practice healthcare institutions. MedHub offers two health care education solutions, MedHub and eValue, used by more than 600 organizations to address the complex tasks and interactions between trainees, educators, programs, and institutions. Both were developed to enhance institutional oversight, improve educational outcomes, reduce redundant administrative effort, and mitigate institutional risk and liability.
The MedHub solution is hiring a Senior Client Service Consultant (CSC) to join our team. This position requires a bright, customer service-oriented individual looking to make an immediate impact on our dynamic and rapidly growing business. Our client support model provides responsive and caring technical assistance through support tickets and phone calls. Senior Client Support Consultants are super users of the system responsible for providing guidance as to the daily operation of the system, explanation of current functions and features, along with troubleshooting system issues that may arise for our graduate and undergraduate medical education users. This includes but is not limited to identifying, troubleshooting, and resolving issues encountered by users, confirming, and reporting bugs to Tier 2 Business Analyst.
Responsibilities
Education & Experience
Skills & Abilities
Candidates should be aware that Ascend Learning currently maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be fully vaccinated by their start date. Ascend Learning is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law. Exceptions to the vaccine requirement may apply for employees living or working in Montana.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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