NICE Systems, Inc.
Implementation Account Manager (Finance)
The Implementation Account Manager functions in a project management facet to multiple assigned groups of CIPs, with an overall goal to make them an extension of NICE inContact's internal Professional Services department. PPM's are responsible for both technical and business tasks including managing partner relationships, forecasts, program/process automation/development, technical product support, and implementation delivery. The Partner Program Manager oversees the configuration of NICE inContact products, based on best practices and customer requirements, coordinate inter-departmental activities within NICE inContact, forecast delivery of projects by quarter, track time and status within NICE inContact systems, act as the escalation point for project risks/customer concerns, and other tasks related to the success of his or her engagement. This position is also a partner leader and is expected to serve as a mentor and coach for partner leadership, project and implementation managers.
This position is responsible for the performance in all areas related to NICE inContact solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
As an Implementation Account Manager, a Typical Day Might Include the Following:
TECHNICAL