ZEALANDIA HOLDING COMPANY
Guest Services Supervisor FT (Administrative)
What's in it for you? Competitive pay based on experience!
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:
Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k) with company match, ancillary benefits, and much more! Coconut Malorie Resort in Ocean City, Marylandis managed by LaTour Hotels and Resorts, Inc., and as an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.
POSITION SUMMARY
The Guest Service Supervisor (GSS) ensures the Front Desk runs smoothly on a day to day basis and supports the team in resolving any escalated issues as needed. The GSS provides leadership to all guest services staff and motivates the team to create a positive and productive work environment. The GSS will also work with the team to establish a positive rapport with guests and will provide excellent guest service, ensuring that guests feel welcome, that their needs are met, and that their questions are resolved quickly and appropriately.
ESSENTIAL FUNCTIONS
The Guest Service Supervisor:
OTHER FUNCTIONS
The Guest Service Supervisor may also:
POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials
This position requires a high school diploma or GED.
Experience
Customer Service experience and or Supervisory experience is preferred, but not required.
LHRs Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer oriented: Ability to take care of the customers needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for ones conduct.
Safety awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
Accuracy: Ability to perform all duties accurately and thoroughly.
Friendliness: Ability to exhibit a cheerful demeanor toward others.
Intiative: Ability to make decisions or take actions to solve a problem or reach a goal.
Leadership: Ability to influence other to perform their jobs effectively and to be responsible for making decisions. Also to lead by example.
Oral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests.
Reliability: The trait of being dependable and trustworthy.
Other Requirements
PHYSICAL REQUIREMENTS
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Sit
O
Handling / Fingering
C
Reach Outward
C
Reach Above Shoulder
O
Climb
O
Crawl
O
Squat or Kneel
O
Bend
C
10 lbs. or less
O
11-20 lbs.
O
21-50 lbs.
O
51-100 lbs
N
Over 100 lbs
N
Push/Pull
12 lbs or less
O
13-25 lbs
O
26-40 lbs
O
41-100 lbs
N
WORK ENVIRONMENT
The GSS works in a typical office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.