Equinix
SVP, Care (Project Management)
SVP, Global Customer Care and Experience
Equinix is the world's digital infrastructure company, operating over 240 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 77 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 27 countries spanning five continents – and counting!
A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
SUMMARY
Equinix is looking for a highly effective business and technology leader to become the Senior Vice President of Global Customer Care and Experience. The SVP of GCCX (Global Customer Care Experience) handles bringing a strategic vision and innovative approach to leading critical customer-facing teams who ensure we build, support, and grow long-term customer relationships throughout their journey with Equinix. This leader plays a key role in organizational evolution from customer care to success as part of Equinix's digital transformation. Leading change management through experience and proven practices this leader will align the team's focus to customer goal attainment, product use, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Equinix's customers. The successful candidate will have an action mindset, is excited by the idea of quickly scaling to a globally expanding product suite, and thrives in a bold, fast-moving, transparent, culture-driven leadership team and company while enabling both customer and company success.
RESPONSIBILITIES
BACKGROUND AND EXPERIENCE
KNOWLEDGE AND SKILLS
AGILITY & POTENTIAL
CULTURE
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.