Technical Service Representative II (Information Technology)
Act as initial point of contact for Arthrex Technical Support requests from customers and Sales Representatives. Perform remote maintenance, repairs and updates of all products within area of expertise, assist with other products under supervision.
Essential Duties and Responsibilities:
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
Education and Experience:
High School Diploma or equivalent required
Bachelor's degree in technical field preferred
Minimum three years working successfully in a call center environment required
Experience with call center phone technology required
Experience remotely diagnosing and repairing mechanical, electromechanical, and/or electronic equipment required; experience with diagnostic medical equipment preferred
Experience interfacing with both internal team members and external customers as part of a solution based service process required
Knowledge and Skill Requirements/Specialized Courses and/or Training:
Strong time management and organization skills and ability to juggle multiple responsibilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.