Hewlett Packard Enterprise
Solution Manager, Digital Customer Experience Notifications (Project Management)
HPE Pointnext Services is seeking motivated candidates with a passion for creating user-centered services experiences for HPE's next-generation support and services engagement platform. As part of the Digital Customer Experience (DCE) program, you will help accelerate the transformation of HPE services, building easy-to-use and delightful engagements across a wide range of self-service and automation capabilities. We are an agile team and use a lean approach to design, where we validate product ideas with users early and often.
The Solution Manager for DCE Notifications will design the framework utilized by all DCE solution areas to govern user notifications. Successful candidates will lead the analysis, definition and delivery of the solution across DCE solution tracks.
Responsibilities
Works closely with customers as well as key stakeholders, to define a notifications framework that meets the needs of multiple entities.
Clearly document customer/stakeholder needs and acts as their voice to the development teams
Aligns with customers and internal stakeholders to drive definition and alignment for a 12+ month vision and operational product roadmap
Manage relationships with key stakeholders to ensure solution roadmap alignment
Synthesize solution requirements from intimate customer knowledge as well as business and industry acumen
Document and champion the value proposition and business case to bring innovative and disruptive solutions to market.
Education and Experience
Bachelor's (or equivalent) degree, technical discipline preferred
MBA or advanced degree preferred
3+ years of work experience in product management, preferably in SaaS solutions
Experience managing stakeholder relationships
Understanding and knowledge of digital support and service industry strongly preferred
Knowledge and Skills
Ability to drive/influence work through others for complex, ambiguous projects
Excellent communication skills with a strong ability to simplify complexity and lead others through ambiguity
Ability to quickly establish credibility and rapport with a broad set of constituencies, from customer to C-level.
Extensive skills in cost efficient solution building, financial performance metric creation and analysis.
Ability to mentor and lead teams to achieve results for complex, ambiguous projects
A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment.
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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.