CINCINNATI METROPOLITAN HOUSING AUTHORITY
Area Manager (Finance)
Plan, organize, and coordinate all phases of property management and maintenance related to CMHA housing programs including;
Ensure waitlist are compliant with all regulatory requirements; vacancy information as required by investors, syndicators, and monitoring agencies; Conduct on-site community audits to ensure that all on-site management records, etc. are in order;
Ensure compliance with all Housing & Urban Development (HUD), LIHTC rules and regulations; and all other related regulations as it pertains to HOME, CDBG, Public Housing, Housing Choice Voucher; all local law; submission of any and all reports on a timely basis;
Responsible for directing and coordinating the on-site eviction process with legal counsel; coordinate, review, prepare legal documents for nonpayment of rent and other lease violations; and submits legal documents, delinquent account documents to legal counsel;
Act as a liaison between legal counsel, property managers, and residents/tenant concerning court cases, grievance hearings, transfers, and vacated residents with outstanding balances;
Ensure that all housing policies, procedures, and rules required by HUD, LIHTC, HOME, CDBG, Public Housing, Housing Choice Voucher and/or CMHA are disseminated, understood, and implemented;
Work directly with individual residents, resident organizations, etc. to investigate and resolve resident complaints; initiate programs to serve the resident community;
Ensure appropriate upkeep and curb appeal of property management locations, and to ensure that modernization funds are used most effectively in addressing the physical improvements for the property;
Supervise property managers and staff assigned to the property management function; train staff on the full range of property management responsibilities; hire, discipline, approve leave, etc.; mentor and coach staff in effort to achieve established goals and enhance individual and group performance; completion of annual performance reviews; prepare and submits timesheets and payroll adjustments;
Provide Gold Standard customer service to internal and external clients;
Achieve financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency; utilize selection and retention strategies to maintain 100% occupancy level;
Participate in the preparation of the annual operating budget, and works with Business Manager; maintain budgetary guidelines;
Review bids for contract work; ensure adherence to proper preventive maintenance schedules;
Manage health and safety programs, including training in fire safety, general emergency procedures, and in the use of emergency equipment;
Execute marketing and advertising campaigns for apartment leasing and coordinating leasing events such as open houses, realtor tours, and resident promotional activities; prepare and submit quarterly competitive marketing analysis; lead tours of property, showing vacant units and marketing property amenities as needed;
Screen, review, and approve all applications; lead lease orientations and signings, and submits relevant documentation;
Maintain knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations;
Oversee property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information; notify residents of all issues affecting their tenancy; enforce lease requirements;
Oversee security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns;
Maintain building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers;
Maintain familiarity with all procedures and requirements of accounts payable and accounts receivable; develop and utilizes sound rent collection procedures, including following up with delinquent accounts; deliver rent deposits to bank and submits all related documentation;
Ensure property's filing system is maintained and includes tenant, applicant, accounting, and vendor and contract files;
Monitor landlord-tenant relations and mediates disputes when necessary; collaborate with Support Services to provide residents referrals to appropriate agencies;
Utilize maintenance software program to enter in and track work orders, and regularly reviews maintenance reports;
Remain current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws; and
Perform additional duties as assigned.
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