Customer Service Representative (Project Management)

Sterilite Customer Service Representative - a market leader of plastic storage and housewares products.

Join our Team of Customer Service Professionals at our corporate office located northwest of Boston, in Townsend, MA.

Are you passionate about the 'perfect order', thrive in a fast-paced work environment, possess strong decision-making and time management skills? Do you enjoy evaluating data to make multifaceted decisions and recommendations on how to proceed?
Then we are looking for you to be part of a Team servicing National Retail Customers working collaboratively with Sales, Traffic & Logistics, Planning & Forecasting and others to achieve business goals.

What will you do:

Handle a Customer Portfolio comprised of various Retailers
Process orders from item set up to review of internal and external KPIs.
Analyze large amounts of data
Interpret and summarize complex documents
Identify and resolve purchase order & service requirement issues
Maintain customer files relative to order processing - Customer Compliance Guides, Customer Requirements, Price files, Ship matrix, Customer Portal site links, process documentation.
Address Claims, Customer Scorecard, OTIF, and Audits providing accurate concise research, findings, supporting documentation and suggestions for dispute resolution or corrective actions and how to prevent occurrence.
Communicate with Retail Customer Contacts and internal contacts in Sales, Credit, Planning, Forecasting, IT, Traffic, and Logistics Departments.
Not a Call Center; No selling or upselling.