Customer Service Representative (Project Management)
Handle a Customer Portfolio comprised of various Retailers
Process orders from item set up to review of internal and external KPIs.
Analyze large amounts of data
Interpret and summarize complex documents
Identify and resolve purchase order & service requirement issues
Maintain customer files relative to order processing - Customer Compliance Guides, Customer Requirements, Price files, Ship matrix, Customer Portal site links, process documentation.
Address Claims, Customer Scorecard, OTIF, and Audits providing accurate concise research, findings, supporting documentation and suggestions for dispute resolution or corrective actions and how to prevent occurrence.
Communicate with Retail Customer Contacts and internal contacts in Sales, Credit, Planning, Forecasting, IT, Traffic, and Logistics Departments.
Not a Call Center; No selling or upselling.