NICE Systems, Inc.
Services Operations Analyst (Finance)
The Services Operations Analyst is responsible for the collection, analysis, and reporting of services & operations related data in an on-going effort to increase overall services productivity. This position monitors and maintains services & operations related data through both active modification and process improvements. The development and tracking of key performance indicators that will be critical to enhance the understanding of the business and to improve decision-making. The Services Operations Analyst provides overall support to the services & operations team.
The Services Operations Analyst creates both standardized & custom reports/dashboards, conducts quantitative services & operations analysis, and assesses future needs and data integrity. He/she must utilize and develop standardized tools, methodologies and business processes aimed at improving operational efficiency.
As a Services Operations Analyst, a Typical Day Might Include the Following: