Jaggaer, LLC
Support Account Manager (Remote) (Finance)
Location US-NC-Morrisville
Job ID 2021-3368 Category Customer Support Type Regular Full-Time
Overview
Why Consider JAGGAER?
JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest commercial, manufacturing and life sciences companies and government organizations in the world trust JAGGAER with billions of dollars of annual spend. JAGGAER eProcurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.
What We're Looking For:
JAGGAER's Support Account Manager (SAM) serves as a designated customer's technical support project manager and support escalation point.
This role will utilize technical competencies and account management skills to provide the highest-level World-Class Customer Service. You will build a partner relationship with the customer to better serve their support needs. The Support Account Manager (SAM) will become acquainted with the customers contract terms, service level agreements, technical support needs, purchased solutions, and support history to drive customer satisfaction .
Principal Responsibilities
Things You'll Do:
Position Requirements
What You Will Bring:
What does success look like?
About Our Benefits
JAGGAER offers you a flexible schedule & an exceptional work/life balance. We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and unlimited paid time off benefits. Additional benefits include education and well-being reimbursements.
JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.
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