Volunteers of America Chesapeake and Carolina's (V
Co-Team Lead (Personal Services)
Effectively assists with day-to-day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy and wraparound supports and services with the VA and in the community.
A bachelor's degree in counseling psychology, rehabilitative counseling, or related human service field is required. A minimum of two years' experience working with homeless individuals and families including veterans is preferred. Veteran or member of a veteran family is a plus.
Hire and Train Employees Co-Team Lead assists in hiring and training.
Maintain Property Visual Appeal This includes keeping the property clean and organized and attractively arranging promotional displays. Co-Team Leader also monitor employee and personal appearance to ensure it adheres to company standards.
Follow Opening and Closing Procedures Co-Team Lead manage business opening and closing procedures, including following all safety and alarm system protocol. When needed may be required to open and close office when Program Assistant is out of the office.
Approved Check Request as needed Co-Team Lead may approve Check Request specific to Case Managers when the Team Lead is unavailable to do so.
Maintain Inventory Co-Team Lead will monitor inventory and maintain accurate inventory of office needs such as supplies, brochures and any other needed items. They also order new inventory items as needed to replace used stock.
Interact with Customers Co-Team Lead will answer phones and greet clients and customers who walk into the business, addressing any questions or problems they have and finding satisfying solutions to their complaints. Will also represent the program and agency in the community via community meetings, workshops and events.
Co-Team Leader Skills and Qualification Co-Team Lead is a management professional who lead employees by example, adhering to all company policies and assisting the Team Lead at all times.
Leadership skills – Co-Team Lead will supervise, encourage, and direct other staff members, which requires strong leadership abilities
Customer service – Co-Team Lead will address customer complaints and greet customers, which requires good customer service and interpersonal skills
Problem-solving skills – Co-Team Lead will manage staff problems and daily operations problems, which requires them to have excellent problem-solving skills
Communication skills – Co-Team Lead will need strong verbal communication skills to act as a liaison between staff and upper management by answering questions, providing guidance, and making suggestions regarding program and operations
Multitasking skills – Co-Team Lead will manage multiple staff members and Case Management tasks simultaneously, which takes good multitasking abilities
Computer comprehension – Co-Team Lead will need basic computer skills to work with various sales and management software programs, including HMIS and spreadsheets
Co-Team Leader Education and Training
Co-Team Lead go through an extensive training period spanning two to four weeks. During this time, they will work closely with the Team Lead to become familiar with daily operations and the rest of the staff.
Co-Team Lead will report to Housing Director for supervision
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EFFECTS ON END RESULTS:
Participant housing, employment, family, social support and life-skill issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of Participant and family in their home community. Participants receive appropriate transition and service plans and supports. Client file documentation is complete and timely. Statistical information is documented and reported.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.