Epiq eDiscovery Solutions, Inc.
Director, Global Delivery (Legal)
It's fun to work at a company where people truly believe in what they are doing!
The Global Delivery Executive, Legal Solutions owns the Epiq partnership with one or more major Clients. The Global Delivery Executive has the ultimate responsibility for the health of the account and must have a finger on the pulse on all aspects of the client relationship. The Global Delivery Executive will set and coordinate the implementation of the service and delivery strategy for the account across all geographies with an integrated approach that includes product implementation, forensics, collections, client services, advanced technologies, document review services, operations and technology support. The Global Delivery Executive will have shared responsibility and work in partnership with the assigned Account Director to engage the Client at all levels and keep clients abreast of new and innovative products and services offered by Epiq.
Client Focus –Competent at engaging users of the service, influencers and decision makers within major corporations and law firms; Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.
Execution – Proven ability and track record to get things done. Engages full spectrum of delivery professionals in performing high quality and timely deliverables in a way that is coordinated and reported; anticipates challenges and timeline deviations; communicates schedule, workflow or content non- conformities. Demonstrates follow through and reliability through every deliverable.
Judgement and Critical Thinking– Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions; chooses effective course of action consistent with available information; considers the broad business impact of decisions, not just the impact to oneself or the team.
Consultative Approach – Shares expertise to support decision making and strategic planning; provides useful information that supports the decision making process; takes an active role in influencing key stakeholders involved in critical decisions; acts as a trusted and respected advisor by providing accurate, valid information and insights.
Required Qualifications & Characteristics
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.