Digital Product Manager (Biotech)
Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.
The newly established Digital Commerce organization at Lonza's Capsule & Health Ingredients (CHI) is driving a digital transformation across the division and is seeking talented, entrepreneurial thinkers to join the team.
The Digital Product Manager is responsible for the rebuilding of the CHI website and establishment of e-commerce services. This role will be a cross-functional partner for marketing, sales, supply chain, IT, and more. Successful candidates must be able to work at a strategic level, developing innovative solutions to further CHI's digital transformation, and at a tactical level, analyzing data, solving problems, and leading collaborative teams.
Key responsibilities:
- Lead the re-build and integration of CHI's website. As part of an omni-channel strategy, grow the CHI website's customer experience.
- Lead external vendors and internal stakeholders in the development of content, UX, and integrations with marketing automation and Lonza systems
- Support CHI's global footprint, enabling the website to operate in multiple languages and countries
- Act as digital product owner for CHI's e-commerce services. In alignment with CHI's go-to-market strategies, lead the development of e-commerce services.
- Lead the development of services including online ordering, order status, documentation sharing, and more
- Manage the e-commerce product roadmap, using data and analytics to develop business cases and align with stakeholders
- Identify and execute strategic optimizations to increase performance, realize efficiencies, and improve the digital customer experience
Key requirements:
- Bachelors' degree in Business, IT, Marketing, Communications, or related field
- Experience in digital marketing, IT, advertising, or related area
- Experience in B2B e-commerce
- Demonstrated experience in managing digital projects
- Experience in a global organization in Marketing, Business or IT.
- Understanding of marketing automation platforms (e.g. Marketo) and digital marketing analytics
- Entrepreneurial thinker and team player
- Life Sciences/Biotech experience preferred but not required
Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
