Quality Assurance Engineering Manager (Finance)

Quality Assurance Engineering Manager

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Are you passionate about delivering high-quality, cutting-edge technology while driving customer satisfaction and operational excellence? Aruba, a Hewlett Packard Enterprise company, is seeking a Quality Assurance Engineering Manager to lead the Platform Validation & Customer Escalation Team. This role is critical to ensuring the reliability, performance, and scalability of Aruba's $1.6B CX Switch platform, while also addressing complex customer escalations with precision and efficiency. As the leader of this team, you'll work at the intersection of engineering innovation and customer advocacy, managing hardware and software quality assurance efforts while driving improvements that directly impact customer outcomes.

If you thrive in a fast-paced, high-stakes environment and are ready to make a significant impact on next-generation switching platforms for AI-enabled hyperscale and enterprise data centers, we want to hear from you!

Responsibilities:

As the Quality Assurance Engineering Manager, you will:

Leadership & Team Management:

• Lead and manage the Platform Validation & Customer Escalation Team, including individual contributors and subordinate managers, to ensure product quality and customer satisfaction.
• Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively.
• Foster a culture of continuous improvement, innovation, and collaboration within the team.

Software Quality Assurance & Platform Validation:

• Oversee quality assurance processes for hardware modules (e.g., chassis, line cards, ASICs, transceivers, memory, power controllers) and software components (e.g., device drivers, BIOS, firmware).
• Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability.
• Collaborate with engineering teams to validate designs and ensure hardware/software compatibility.

Customer Escalation Management:

• Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions.
• Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues.
• Utilize insights from escalations to drive product and process improvements, reducing future customer-impacting incidents.

Program & Resource Management:

• Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations.
• Collaborate with program managers, marketing, supply chain, and engineering teams to align QA efforts with product development roadmaps and customer needs.
• Maintain strong relationships with outsourced partners and suppliers, setting expectations for quality and deliverables.

Process Improvement & Innovation:

• Identify opportunities for process optimization and implement best practices to enhance QA efficiency and effectiveness.
• Leverage automation tools and frameworks to improve testing coverage and speed.
• Drive cost reduction initiatives while maintaining high-quality standards.

People Development:

• Recruit, mentor, and develop a high-performing QA engineering team, fostering a culture of technical excellence and customer focus.
• Provide performance management, coaching, and career development for team members.
• Promote organization-wide performance standards and best practices to support ongoing team and process development.

Requirements:

Education & Experience:

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field (advanced degree preferred).
• 10+ years of relevant work experience, including 5+ years in a people management role.
• Proven experience in quality assurance, hardware/software testing, and customer escalation management, preferably in the networking or data center industry.

Technical Expertise:

• Strong knowledge of hardware testing and validation processes, including optical interconnect standards, thermal profile characterization, and high-speed fabric interconnects for AI-enabled data centers.
• Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration.
• Familiarity with CPU performance characterization, memory tuning, and platform optimization techniques.
• Experience with automated testing frameworks, tools, and methodologies.

Leadership & Management Skills:

• Advanced leadership capabilities, including team building, coaching, conflict resolution, and strategic workforce planning.
• Experience managing globally distributed teams and fostering cross-functional collaboration.
• Strong project management skills, including resource prioritization, risk management, and budget oversight.

Customer-Focused Problem Solving:

• Excellent analytical and troubleshooting skills to address complex customer issues and implement long-term solutions.
• Proven ability to manage high-pressure, high-stakes customer escalations with a focus on timely resolution and stakeholder communication.

Communication & Relationship Management:

• Superior communication skills (written, verbal, and presentation) tailored to diverse audiences, including technical engineers, executives, and external customers.
• Strong relationship management skills to partner with internal and external stakeholders and influence outcomes effectively.

Business Acumen:

• Deep understanding of market trends, customer needs, and business drivers in the networking and data center industry.

• Ability to align quality assurance and escalation priorities with organizational goals to drive customer satisfaction and business success.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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#aruba, #networking, #technologyandsoftware

Job:
Engineering
Job Level:
Manager_2

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