Lead Residential Surveillance Agent (Security)
The Lead Residential Surveillance Agent will oversee the daily shift operations including supervision of personnel, scheduling, training, and performance management. The Lead will conduct counter surveillance at multiple residences of high profile clients and report all suspicious activity.
Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide oversight for the selection, orientation, development, and retention of high caliber staff;
- Plan and direct the work of staff as well as on-going performance feedback and disciplinary actions, as necessary.
- Manage appropriate staffing levels, in collaboration with management, as necessary;
- Ensure scheduling is managed effectively to meet client requirements while controlling labor costs.
- Develop and implement training for subordinates as directed or required by the client, Pinkerton, or by regulatory or compliance requirements;
- Ensure the completion, tracking, and documentation of all training, as required by both the client and other legal compliance or regulatory requirements.
- Conduct counter surveillance activities and report suspicious activity.
- Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Communicate vulnerabilities or safety concerns in a timely manner.
- Identify and escalate equipment deficiencies/failures.
- All other duties, as assigned.
High School Diploma or GED with several years of residential, military service, and/or law enforcement experience. Experience leading a team, preferred. Requires TxDPS PST License Level IV, First Aid and CPR certifications.
Competencies:
- Strong concierge customer service skills and experience.
- Successful problem resolution skills.
- Serve as a positive team leader and team member.
- Effective communication skills including; interpersonal, written, radio, cellphone, email, and text.
- Professional demeanor and appearance.
- Able to manage and defuse difficult, stressful, and/or confrontational situations.
- Use sound judgment and make appropriate decisions.
- Computer knowledge; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Rapid and effective decision-making during unusual or emergency situations.
- Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
- Travel, as required.
