Manager - Data Integrations & Solutions (Finance)
The Manager of Integrations & Solutions leads a team ensuring seamless client onboarding and the ongoing integrity of our key data systems. This role encompasses initial service activation and proactive data quality management, including monitoring, issue resolution, and continuous improvement to guarantee data reliability and usability. The ideal candidate is a customer-centric leader with strong organizational and leadership skills, committed to a positive client experience and possessing a strong understanding of data management principles and a passion for data quality.
What you'll do :
- Lead and manage a team of specialists responsible for both the activation and ongoing support of clients.
- Oversee the entire customer lifecycle from initial activation through ongoing support and issue resolution.
- Develop and implement efficient activation processes to ensure a smooth and positive onboarding experience.
- Provide guidance and support to the team in resolving complex technical or account-related issues.
- Establish and maintain service level agreements (SLAs) for both activation and support activities.
- Monitor key performance indicators (KPIs) related to activation speed, support response times, and customer satisfaction.
- Identify and implement strategies to improve both the activation process and ongoing support efficiency and effectiveness.
- Collaborate with Sales, Customer Success, and Product teams to ensure a cohesive customer experience.
- Serve as a point of escalation for critical client issues during both activation and ongoing support phases.
- Foster a customer-first culture within the team, emphasizing proactive support and relationship building.
- Analyze support trends and identify opportunities for preventative measures or product improvements.
What experience you need :
- Bachelor's degree in a relevant field
- 3+ years of experience in customer onboarding, technical support, account management, or a related field.
- At least 1 year of experience leading and managing a team of 5+ employees in a professional environment.
- Strong problem-solving and analytical skills.
- Excellent communication, interpersonal, and presentation skills.
- Ability to understand and address both technical and non-technical client needs.
- A proactive and customer-focused approach.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
What could set you apart:
- Strong communication skills, written and oral
- An ability to build relationships in all levels of the organization
- High level of organizational and analytical skills
- Excellent presentation skills to socialize project plans and dashboards to executives and stakeholder audiences in person and remotely
- Experience working in an environment with tight production deadlines
- Effective in working in a matrixed organization across the U.S. and multiple time zones
- Aptitude to work closely with a variety of business partners and program managers to ensure success in assigned projects and supporting programs
