Director, Customer Experience (CX) & Field Operations (Finance)

As a Director, Customer Experience (CX) & Field Operations here at Honeywell, you will have the opportunity to lead and oversee our customer experience program management strategy and initiatives. You will work closely with cross-functional teams to develop and implement customer-centric programs that enhance customer satisfaction and loyalty. Your analytical skills will be put to use as you analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.

You'll work out of our Honeywell Northford, CT OR Atlanta, GA location on a hybrid work schedule.

Overall, the impact of the role will be seen in improved customer satisfaction, increased revenue, stronger cross-functional collaboration, and a customer-centric culture, all contributing to the long-term success and growth of the organization.
At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.

As a Director, you will have the opportunity to manage and mentor a team of program managers, ensuring the successful execution of customer experience programs. Your leadership skills will be crucial as you collaborate
Key Responsibilities:

• Lead and oversee the customer experience program management strategy and initiatives. Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Develop, own and execute strategies and process to ensure the successful delivery of hospitality products by customers
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
• Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
• Serve as senior leader escalation resource to provide leadership for resolving client issues
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Conduct customer surveys, analyze customer behavior, and leverage data-driven insights to make informed decisions.
• Manage and mentor a team of program managers to ensure successful execution of customer experience programs.
• Provide guidance, support, and resources to the team, monitor progress, and ensure timely delivery of projects.
• Stay updated with industry trends and best practices in customer experience management. Continuously evaluate and implement innovative strategies and technologies to enhance the overall customer experience.
• Accountable for and able to lead complex global project teams
• Develop and continuously improve key processes
• Leads development of medium to long-term planning: Annual Operating Plan (AOP) or Strategic Planning (STRAP)

BENEFITS OF WORKING FOR HONEYWELL

• Benefits - Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan & Matching
• Career Growth
• Professional Development