At MTD Products, we do more than just design, manufacture, market, and sell outdoor power equipment. We are an industry leader driven by a greater purpose to inspire people to care for and enjoy the outdoors. As employees, we foster collaboration and teamwork, drive for results, champion change, and inspire and motivate others to high performance. We value stewardship, passion, respect, integrity, and gratitude. And, every day we build upon the strong corporate culture that makes MTD a great place to build a career.
Founded in 1932 and headquartered in Valley City, Ohio, MTD is a global company known for innovation and award-winning lawn mowers, snow blowers and other equipment for both residential and professional markets. Our family of brands includes Cub Cadet®, Troy-Bilt®, Robomow®, Rover®, and WOLF-Garten® – all backed by our strong network of MTD support focused on uncompromising quality, service and value through advanced manufacturing.
WORK SCHEDULE: Must be able to work flexible hours, Monday thru Friday, 8:00 pm – 5:00 pm,
and some Saturdays
The Dealer Technical position is responsible to provide technical support to Dealers on all MTD products; including but not limited to: riding lawn mowers, zero turn lawn mowers, walk behind lawn mowers, hand held products, compact tractors, utility vehicles, snow throwers and tillers.
•Communicate with customers, primarily by phone, in a professional manner at all times.
•Answer customer questions concerning assembly, operation, repair, and maintenance related to the entire product line
•Answer Dealer questions regarding engine, transmission, and other component tear down and troubleshooting
•Assist Dealers in troubleshooting all issues related to any product in the MTD line up
•Document all customer, product, and call type information into CRM while on a call
•Utilize and support the Continuous Improvement process
•Provides technical support to other technical support agents
•Other duties as assigned
•Ability to read and interpret documents such as owner's manuals for operation, assembly and basic safety procedures associated with MTD's various outdoor power equipment products
•Intermediate computer and keyboarding skills
•Knowledge of mechanical and operational theories common to general shop practices.
•A complete understanding of hydraulic, electrical, power plant and motion systems.
•Ability to read and understand technical drawings and prints.
•Excellent customer service skills (Including but not limited to: friendly, courteous, helpful)
•Ability to defuse and retain elevated customer contacts, while demonstrating empathy for the customer
•Ability to communicate professionally and effectively. This includes but is not limited to: grammar, diction, tone of voice, and defusing and retaining customer contacts while demonstrating empathy.
•Must have a high school diploma or an equivalent
•Customer Service Experience
•EETC certifications are a plus
•Must be able to work in an office environment as well as participate in a shop setting
MTD offers a competitive salary and benefit package that includes 401k, Defined Contribution Plan, Health and Dental Insurance, Vision Insurance, Tuition Reimbursement, paid vacation, and paid holidays.