Quality Engineer (Marketing)
Plans and conducts activities associated with the quality assurance and quality control of plant industrial and business processes, materials and products.
• Communicate with the customer regarding APQP, quality issues and pro-active continuous improvement activities.
• Complete special projects related to quality as assigned by the Quality Manager.
• Coordinate structured problem solving activities associated with internal and external issues.
• Supervise Quality Auditors and/or Quality Inspectors.
• Participate in the APQP process with a cross functional team and make disposition on supplier and
• Participate in IATF16949 internal and external audits.
• Lead application of quality tools such as SPC, DOE's, Fishbone Diagrams, Five Why's, Affinity Diagrams and Mistake-Proofing.
• Facilitate the implementation of a plant quality system that is in compliance to the IATF16949.
• Coordinate data acquisition or development of formal reports associated with performance metrics.
Drives for Continuous Improvement
• Quickly embrace new technology to increase capabilities.
• Eliminate roadblocks, barriers, and inefficiencies.
• Create an environment in which no one tolerates complacency.
• Redesign or ask others to redesign systems and processes to increase effectiveness.
• Drive rigorous internal and external benchmarking of performance.
• Use metrics and performance measures to track progress.
• Persuasively promote and sell ideas.
• Build common ground and work through issues or conflicts to create win/win results.
• Influence and shape the decisions of others.
• Negotiate persuasively.
• Consistently drive for increased responsiveness and pro-activity, especially in regard to meeting and anticipating customer needs.
• Focus the organization on efforts that identify and add significant value to customers.
• Seek and use feedback from customers.
• Continually search for ways to improve customer service.
• Meet commitments to internal and external customers on time.
• Consider the perspectives of other individuals or groups when making decisions.
• Make decisions despite ambiguity or uncertainty.
• Make sound decisions in a timely manner.
• Approach problems from a systems perspective, seeing connections, linkages, and interdependencies.
• Define issues clearly despite incomplete or ambiguous information.
• Link problems and symptoms to identify underlying issues and root causes.