As one of the primary client-facing members of Energy Solutions, the Application Specialist is a critical member of the organization. The Application Specialist will work as a consultant to understand clients' issues to deliver a resolution. The Application Specialist is also a primary conduit between the client and ESI product development for issues, defects and enhancements. While working through these challenges, the Application Specialist must always focus on customer satisfaction.

In order to effectively complete activities, the Application Specialist must build rapport and credibility with the client through the display of application expertise. Clear communication skills are an absolute requirement. The Application Specialist must be comfortable in collaborating with the client in a variety of scenarios for issue reporting and application training.

The position requires communication skills and a sense of what it means to deliver customer value every day. Energy Solutions expects that the delivery of the resolution is in a timely manner.

• Primarily responsible for providing resolutions of one or more software products
• Researches problems and reports findings
• Identifies the cause of various issues and ability to formulates resolutions or a work-around
• Provides technical assistance support to customers, utilizing systems and data to resolve complex business issues
• Logs and documents all issues in a clear and concise manner
• Prioritizes and differentiates problems
• Works with development and services staff to resolve critical issues
• Develop expertise in the application, configuration and design of ESI product lines
• Advises on client-specific application configurations
• Participates on functional, regression and performance testing
• Manages change requests; provides level of effort regarding scope of deliverables
• Reviews technical design specifications
• End user support and training

WHO YOU ARE:

You stay on top of new technologies. You manage uncertainty with confidence. You engage in collaborative planning. You take time to ask questions and define the problem. You make learning a priority and a goal.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Bachelor of Science degree in Management Information Systems, Computer Science, or similar technical field and 3+ years of related experience
• 3+ years of experience in software engineering, including web-based applications
• 1+ year of experience with OO (C# or Java)
• 1+ year with C#
• Willingness to be on call for extended hours

 PREFERRED EDUCATION, EXPERIENCE & SKILLS:  

• 3-5 years of experience in software engineering
• Good balance of technical knowledge and business acumen
• Good judgment, excellent written and verbal communication skills, organizational, analytical and decision-making skills
• Passionate about technology
• Customer Support experience
• Oil & Gas industry experience

Our Commitment to Our People

We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs:  medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more.  We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us!.

Our Commitment to Diversity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.

Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson.

Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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