Loomis Armored US, LLC
Ops Dispatcher (Finance)
Ops Dispatcher Ensu r e Quality Custo m e r s e rvic e a n d account a bilit y o f it e ms k e y ed int o co m pu t e r system
Positio n duti e s a r e h a ndlin g c u s t o m e r' s cal l s int o t h e branch , c o m m uni c atio n wit h al l rou t e s, A T M co m bo/ s u ppor t t o rou t es , k e yin g i nf o rmatio n i n dail y t o t h e R PM S report , main t a inin g an d updatin g S O FI informatio n Dail y a n d m a intainin g Branc h repor t s.
General Information:
Clima t e co n trolle d offic e e nvi r o n m e n t. Requi r e s ext e n de d ti m e sittin g a t d e s k op e n i n g door s t o building , ans w e rin g co m p an y pho n e li n es, o p e r a tin g c o m p u t er a n d mo nitorin g v e hicl e radios.
DUTIE S :
SECU R ITY OF BRA NC H
Controlling ac c ess to building and g r ou n ds allowin g a c ces s u n d e r branc h pol i cy
Cus t o m er S ervic e :
• Ha n d l e inc o min g cus t om e r call s conc e rning
• Routing Sp e c ials o n D ema n d
• S e r v i c e R e q u e st
• No pi c k u ps
• Reso l v e c us t o m e r is su es
• G e n e ra t e E T A t o O ps Re po rt
• Comm u ni c ation wi t h all ro u tes
Maintain D i spatc h e r s Log:
• Loggin g hourl y call s int o r e por t lo g syste m including ov e r t h e pa ym e n t liabili t y r ou t e p r ob l e ms/ c on c e r n s S u s p ici o u s activity.
• C r e a t e Hol i da y Rou t e s a n d Maintai n R e q ues t fro m Custo m e r s an d Nationa l Ac c ounts.
• S e n d ou t sa f e ty / securi t y messa g es
• Coordi n a t e an y specia l s e rvice s t o rou t e s an d m a k e s up e rv i s or s awa r e .
• C o o r di n a t e va ri ab l e ac c ount p i c k - u ps a n d d e l iv e r s
• Maintai n Dail y A T M Combo s list Ass i s t M e ss e n g e r s wit h forc e ba l a n c e s o n A T M' s an d an y r e l a te d A T M I ssues
• Perfo r m a n y o t her du t i es or sp e c i al p roje c ts as d ee m ed ne c es s a r y b y M anag em ent Staf f .
S KI L LS AN D Q U A L I F I C A T IO N S :
I hav e r e a d an d u n d e rs t a n d t h e Ess e ntia l Func t ion s a n d workin g co n d ition s o f t h e positio n
o f Dispatc h e r , as d e scribe d a b ov e . A s wit h an y po siti on i t i s n o t poss i b l e t o l i s t al l r e qui r e m e nt s a n d co n d itions.