ACCOUNT MANAGER (Marketing)

Avid Acceptance is a specialty auto finance company founded on a common philosophy of putting people first. Avid began with the aim to fulfill a clear need in the lending industry. Banking had generally become an impersonal experience, and few lenders were taking the time to put people first. Our founders wanted to set a higher standard by offering friendly service, easy accessibility, and prompt turnaround times.

Our team members are passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. It has been a great formula for success; our company has grown considerably, and so has the number of people we've been able to affect in a positive way.

Who we look for:

As a growing company, we are currently looking for a qualified team member to join our Account Servicing Department. At Avid Acceptance, we believe that every employee contributes to a larger goal that motivates our people and inspires them to grow with the organization. This is a great opportunity for someone that is committed to excellence and wants to join a dynamic team that encourages you to think outside the box. If you enjoy a team environment, this job is great for you!

Responsibilities/Duties:

• Contact customers on past due accounts
• Take inbound calls, assist, or transfer as needed
• Negotiate and set up payment arrangements
• Notify other departments of relevant account changes: Bankruptcies, Repossession, etc.
• Complete Welcome Calls which will include providing all payment options to the customer
• Monitor impounds and take necessary action to secure collateral
• Validate and approve due date changes and deferments
• Assist with office duty/ light duty when needed

Experience you need to succeed:

• Experience in collecting past due payments (preferred but not required)
• Strong negotiation skills
• Clear and effective speaking voice
• Strong problem-solving skills
• Excellent personal commitment and attendance.
• Strong communication skills
• Basic computer literacy
• High school diploma or equivalent
• Bilingual preferred

Other Requirements:

• Must submit to and pass a background check

Benefits offered:

• 10 company paid holidays Including your birthday
• Summer & Holiday Party
• Paid parental/ maternity leave
• Paid vacation and sick leave
• 5-year and 10-year anniversary trip
• One month Sabbatical after 15 years with $10,000
• $35 credit per month to use in our fully stocked Marketplace
• Health benefits after 30 days - Medical, Dental, Vision, and Life Insurance
• HSA (with match) & FSA (with rollover up to $550)
• 401(k) with employer match up to 4%
• Wellness program
• Employee assistance program
• Opportunity to help serve our community
• Reimbursement for monthly race entry fee (5K, 10K, half marathon, marathon, etc.)

Compensation:

• Base wage $18/hr. plus competitive monthly bonus depending on performance