Aspire Technology Partners, LLC
Security Operations Center ( SOC) Analyst - Level 1 (Project Management)
Ensure that all SOC (Security Operations Center) tickets are handled and resolved within SLAs (Service Level Agreements).
Staying up to date with current security vulnerabilities, attacks, and countermeasures
Monitor security alarm activity from remote communications sites to ensure company compliance
Document all incidents and create a clear narrative that supports their conclusions
Create and run search queries in SIEM tool to help with identifying and troubleshooting security issues
Utilize tools (e.g., Wireshark, Nmap, PCap, etc.) to identify and map devices on the network
Open, track and close trouble tickets
Answer incoming hot line calls and monitor various e-mail accounts and act according to SOC procedures and processes
Interface with field personnel to mitigate security incidents
Assist with the preparation of SOC reports
Investigate and provide technical analysis of various security incidents and possible compromise of systems
Provide recommendations for responding to malware incidents
Works as Tier 1 support and will escalate all events to second tier Incident Responder for review before completing event notation to assure correctness in reviews.
Work directly with other SOC Incident Responders and NOC Engineers for issue resolution
Provide direct communication to affected users and companies on security incidents and maintenance activities
Maintain detailed notes within Operational Management systems on all security issue resolution activities
Maintain customer technical information within defined documentation standards
Obtain/maintain technical/professional certifications applicable to position or as directed
Manage and maintain security monitoring and alerting systems
Assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting
Communicate with customers, peers, team and managers regarding incident and change management
Provide emergency on-call support on a rotating schedule
Perform other duties as assigned