Member Inclusion & Outreach (Hybrid, Morrisville, NC) (Personal Services)

The Member Inclusion and Outreach Specialist performs professional advocacy work for members and family members.  The work will primarily serve to provide direct empowerment and support of members and their families who require the services and supports of the public system for Mental Health, Developmental Disabilities, or substance use disorders.  This position will represent in meetings and public outreach the perspective of families and members who utilize mental health, intellectual and developmental disabilities, and substance use disorder services. The position is intended to improve the quality of life for members and families and will also work to measure that through personal outreach.

This position will require extensive travel around the community of Wake County. 

Responsibilities & Duties

Coordination with DSS, Ombudsman and Enrollment Broker

• Employee works to ensure member access to DSS, Ombudsman, and the Enrollment Broker. These connections are paramount to successful resolution of challenges and barriers in having members' needs met

Member Advocacy

• Focus on advocating within the catchment area through local organizations
• Participate in meetings to bring the needs of members to the attention of Director of Community and Member Engagement, the Member Engagement Manager, the organization, and community stakeholders regarding problems with access to or delivery of appropriate care

Targeted Member education and outreach

• Provide targeted member outreach within local communities to help reduce barriers, improve access to health care, and address unmet social resource needs
• Provide targeted member education activities within local communities, with a strong focus on preventive healthcare and wellness

Family assistance

• Serve as a resource for educational opportunities, empowerment and satisfaction and quality of life issues for family members and guardians
• Provide consultation and guidance to family members in the interpretation of policy, regulations, services, rights, responsibilities, and other general information through general community contacts and in response to family inquiries for assistance

Information Development & Dissemination

• Assist in the development of educational materials as well as lead or co-lead in the training process
•   Serve as the primary liaison to local Consumer/Family Advisory Committee
•   (CFAC) and help to coordinate and arrange local CFAC meetings
• Provide staff support for the Human Rights Committee, or other committees deemed necessary

Quality of Life Measurement

• Employee will work to measure the impact services and supports have on the quality of life for members and families served through various surveys and programs (i.e. My Individual Experience, etc.)

Community Inclusion Planning Meetings

• Peer to peer support and accompaniment for community inclusion teams Members and recipients identified through care plans and targeted populations (i.e. high-risk transitional care, PRTF's, etc…)

Minimum Requirements

Education & Experience

Graduation from High School or equivalent and two years of experience with the population served; or an equivalent combination of training and experience.

Bachelor's degree in a Human Services field preferred.

Certified Peer Support Specialist or Family Peer Support certification preferred. Bilingual (English/Spanish) preferred.

Special Requirement-The employee must be an openly declared individual or family member (past or present) of mental health, developmental disabilities, traumatic brain injury or substance use disorder services.

Knowledge, Skills, & Abilities

• Thorough knowledge and understanding of Alliance business
• Considerable knowledge of community resources and services
• available to Alliance Members
• Knowledge of cultural awareness and differences, and the
• ability to work with/or serve a diverse population
• Highly effective Communication skills
• Excellent interpersonal skills
• Problem solving and conflict resolution skills
• High level of diplomacy and discretion
• Ability to make prompt independent decisions based upon
• relevant facts
• Ability to establish and maintain favorable working relationships with members, families, stakeholders, and
• Alliance employees is necessary
• Ability to lead meetings and trainings effectively
• Public speaking

Salary Range

18.19 to 31.32/Hourly

An excellent fringe benefit package accompanies the salary, which includes:
• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Education

Required

• High School or better in General Studies

See job description