Technical Support Engineer (Information Technology)
Technical Help Desk Support
Who We Are
Prendio is a breakthrough eProcurement service…designed from the ground up to serve the Biotechnology and Pharmaceutical vertical. Prendio benefits our clients and supplier partners by connecting scientists with the right products at the right time and at the right price. We are focused on customer service and modern, easy-to-use web experience.
If you're the type of person who craves a challenge, we'd love to talk to you! We have plenty of interesting problems to solve, and we need your help to take our company to the next level. Are you ready to take your career to the next level?
At Prendio, we've created a company where people are valued and are encouraged to grow and contribute ideas. We invest in our people and helping each of our employees reach their potential. This is an entry-level position with unlimited growth potential. We can't wait to see where you take us!
Who We Are Looking For
Applicant should possess strong organizational skills and be able to work independently or with a team to manage multiple projects. Excellent written, verbal communication and computer skills are required. Fast-paced environment; attention to detail is critical.
What You'll Do
- Customer support, on-boarding and technical troubleshooting via ticketing system, phone, email, Webex & screen-sharing
- Assist with Implementations and integrations with various ERP systems
- Develop and maintain relationships through effective and timely communication.
- Research, resolve and follow up on any escalated technical issues in a timely manner
- Technical liaison between customer service and engineering teams
- Write technical documentation, record videos
- Regression testing in coordination with QA
- Document and analyze issues/requested features
- Write technical documentation
- Apply known quick resolutions when production issues are reported
- Learn to manage network servers and technology tools
- Assist QA Automation team and light development as needed
- Submit Jira tickets and enter supporting documentation into Confluence
Our Culture
We take culture very seriously here at Prendio and we are constantly thinking of ways to give back to our valued employees. We offer a competitive salary, outstanding benefits, a friendly and welcoming culture, a great work environment and plenty of opportunities to grow your career and have a big impact on our business
Benefits
Blue Cross Blue Shield Health Insurance
Dental insurance
401K with company match
Paid Holidays
Paid vacation time
Perks
2 Personal days a year & your birthday off
1 Work from home day
On-Site Gym
Standing Desks
Weekly catered lunch
Friday Social Hour
Quarterly Company Activities
Snacks and awesome coffee machine
Unique office space with fire pit and bocci court
Job Type: Full Time
Job Location: Woburn
What You'll Need
Prendio is an equal opportunity employer and we believe that you are much more than your background. We are willing to train the right people and kick start your career in our growing company. We're looking for the incredible people who can make a difference in our team, however, the following will help you be successful in this role
- Strong written and verbal skills
- Self-Motivated, curious and tenacious multitasker
- Highly proficient with MS Office suite; Ability to quickly learn new applications. (e-procurement software)
- Technical computer knowledge/ experience /coursework
- Some basic programming and database management experience
- Experience with Jira/Confluence
- Dependable, flexible and consistent team player with a positive attitude
- Ability to work both independently and in a team environment
