Nystrom & Associates Ltd
Regional Office Support Specialist (Finance)
We are currently seeking aFull-Time Regional Office Support Specialist.This position will be responsible for traveling to various Nystrom and Associates clinics to provide either training for new staff or to provide staffing coverage during times of staff shortages. Other duties include:
1. Travel to any NAL site as directed to provide staffing coverage during times of staff shortages
2. Perform all duties as assigned on the following job descriptions when scheduled to cover for office staff: Behavioral Health Admin Specialist, Patient Care Coordinator, Psychiatric Behavioral Health Admin Specialist, and Intake & Scheduling Coordinator.
3. Travel to any NAL site as directed to train newly hired support staff in conjunction with site Administrative Site Manager/Administrative Site Lead
New staff orientation and training
Tour location to acclimate them to the space and introduce to staff in the officeTrain staff by following the Training Checklist, and closely observing when staff begin working the front desk and answering incoming calls (shadowing and reverse shadowing).Review on-site admin staff training plans in collaboration with the Administrative Site Manager/Office Manager to ensure admin staff are properly trained and following all applicable policies and procedures.
4. Attend and facilitate trainings and meetings as instructed by Operations Project Manager
5. Assist Operations Project Manager with workflow audits and timely training implementation as directed.
6. Visit each clinic as time allows between trainings and coverage to observe and audit workflow of office staff.
Report findings to the Operations team.
7. Follow clinic policies and procedures and management directives.
8. Other duties as assigned.
Qualifications:
Able to multi-task and handle stress well.Positive attitude and ability to be flexible.Must be proficient in use of computers.Keeps all management and business information confidential.Excellent organizational skills and ability to multitaskProficient computer skills and experience using Microsoft OfficeStrong customer service and interpersonal communication skillsPrevious front desk, reception/receptionist, administrative assistant, or office experience preferredHigh School Diploma requiredAn interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred
Hours (please ensure that you can work the listed shift below):
Monday - Friday 8:00am - 4:30pm (Schedule can vary depending on clinic needs)
Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
Medical & Dental insuranceOpportunities for professional growth and career advancementHealth Savings Account (HSA)Flexible Spending Account (FSA) for applicable medical and dependent care expensesPaid Time Off (PTO)Paid Holidays401(K) Retirement Plan with a generous employer matching programSupplemental insurances,such asshort term disability, cancer insurance, and accident insurance