Account Representative (Administrative)
At Dura-Line, we aspire to create a more connected world, because we believe every company, every community, every person deserves the chance to advance their lives through better access to high-speed broadband. We take pride in our state-of-the-art quality products and being recognized a key partner with all of the major telecommunications companies across the world. In one year, Dura-Line produced over 1.4 billion feet of digital network infrastructure. Dura-Line creates what connects us. Every time you pick up your cell phone, log into the internet, or use your i-anything, it's because our HDPE pathways protect that delicate string of glass called a fiber optic cable that carries everything from precious pictures of your puppy to the latest sports scores. Your safety, health, family, work, entertainment…your whole life; that's our connection.
Dura-Line is committed to Advancing the World together. Our innovative & global leader company is recruiting for a Remote Account Representative (Customer Service rep) to work and support our sales manager and our clients.
If you enjoy talking and helping customers, are resourceful and self-driven, and enjoy staying busy and multitasking then this job is for you!
In this role, you will be responsible for managing multiple accounts/customers from the initial quote and order processing, through the release for shipment. This is a critical role where you will be able to make decisions using independent judgment and direction from Sales Management on various issues relative to pricing and customer satisfaction.
In this role, you will get to be the point of contact to our clients and answer inquiries, provide them pricing quotes, and resolve any issues they might have. As an account rep, you will be responsible for data entry, processing customer orders, tracking the order, and perform necessarily follow-ups up to ensure the order is released for shipment. We will invest in your abilities and train you on our products and solutions so you can become the subject-matter expert and feel empowered to help clients by providing them outstanding customer service.
Communication and teamwork are vital to this role! You will interact with customers on any deviation in the delivery process, complete reports for management and executive, interact with scheduling, manufacturing, shipping, and finance departments. There will be a lot of system tracking in SAP to monitor accounts sales activity and determine the course of action based on demand.
We will rely heavily on your problem-solving and analytical skills as there will be situations to problem-solve like handling complaints, credits, returns, resolving pricing discrepancies as well as working to determining accurate pricing within the provided guidelines. This is a busy and fast-paced job. You will review, interpret, and prepare customer purchase orders for data entry, ensuring that customer requirements can be met and reviewed, adjusted, and verify sales representative commission on all orders and reports.
We are looking for someone with at least 3 years of customer service or account management experience where you had to problem-solve issues for clients, handle quoting, pricing, order tracking, shipment delivery, and provided outstanding customer service. We need someone with strong computer proficiency in Microsoft tools (word, excel, outlook) as you will be entering data in SAP; if you have any ERP or CRM system experience, that is a plus. You will also need to be able to embrace new process methodologies, new technology, and innovative ideas.
Teamwork Is Key! We truly believe that no one person is an island nor a lone wolf. We are looking for customer-centric individuals who like going the extra mile to engage customers. We are a highly collaborative team that will support and inspire you to be and do your best. We will rely on your industry and technical experience
Perks We Offer: Empowered to map your own success, a competitive salary, department bonuses, vacation, work and life balance, excellent benefits package including 401K, and fantastic career development opportunities!
Join Our Team: Discover how Dura-Line creates what connects us. Every day, in the little ways and the big ones, our lives depend on clear, consistent, reliable communication. Check out our products, history, and testimonials at www.Dura-Line.com
Decide… Upgrade… Resolve… Analyze… Lead…Interact…Negotiate…Engage…
Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires.
Join Our Team: Dura-Line offers all its employees an exciting work environment and provides career opportunities in a continuously growing company. We are committed to attracting, developing, and retaining a diverse workforce that represents our global customer base. Check out our products, history, and testimonials at www.Dura-Line.com
Dura-Line is part of a community of companies, known as Orbia, bound together by a shared purpose: to advance life around the world. Orbia's business groups have a collective focus on insuring food security, reducing water scarcity, reinventing the future of cities and homes, connecting communities to data infrastructure, and expanding access to health and wellness with advanced materials. The business groups include Precision Agriculture, Building and Infrastructure, Fluor, Polymer Solutions, and Data Communications, which collectively pursue human centric solutions to global challenges.
